Backgrounder: Toronto Community Housing 2016 budget

Backgrounder: Toronto Community Housing 2016 budget

December 02, 2015

Building on�the progress of 2015, including the 71 initiatives in the�Getting it done report, Toronto Community Housing�s�2016 budget�will deliver tangible improvements for residents. The 2016 budget is aligned with the company�s corporate goals and objectives, and supports the work already underway to deliver better services that meet resident expectations.�

What the budget means for residents

Making a record-level capital investment�

In year four of its�10-year capital repair plan, Toronto Community Housing is investing $250 million (up 43 per cent from 2015) in 18,000 capital repair projects.�

Investment by category�

Building major discipline *2013
(in millions)�
(in millions)
(in millions)�
2013-2015 total budget
(in millions)�
(in millions)
Building envelope �3.8 �9.5 �20.7 �34.0 �45.8
Electrical �0.5 �1.9 �2.1 �4.5 �7.8
Elevators �2.8 �4.6 �3.2 �10.6 �21.6
Equipment �3.2 �0.8 �1.0 �5.0 �3.0
Grounds �3.0 �7.0 �17.1 �27.1 �11.4
Interiors �29.6 �39.5 �55.5 �124.6 �30.8
Life safety �4.8 �5.9 �7.4 �18.1 �26.7
Mechanical systems �9.8 �17.9 �28.3 �56.0 �44.0
Parking garages �0.8 �8.0 �10.5 �19.3 �8.8
Roofing �4.2 �9.3 �7.5 �21.0 �13.4
Structural �7.2 �7.0 �9.4 �23.6 �23.5
Capital category totals �69.7 �111.4 �162.7 �343.8 �236.8
Project management �0.4 �6.6 �11.6 �18.6 �12.7
% of project management �- �5.5% �6.6% �- �5.1%
Building condition audits (BCA) �7.0 �2.0 �0.7 �9.7 �0.5
Admin/BCA totals �7.4 �8.6 �12.3 �28.3 �13.2
Overall totals �77.1 �120.0 �175.0 �372.1 �250.0

*Project management was calculated within jobs in 2013, not as a separate line item.


This investment will benefit over 40,500 households. Specific projects identified include:�

  • $14 million to replace 55 elevators to create faster, more reliable service for 4,600 residents
  • $5.9 million to replace roofing for 107 buildings that are home to 6,500 residents�
  • $15.4 million to upgrade windows and exterior walls of 44 buildings to improve the comfort of 3,800 residents while lowering energy costs
  • $10.9 million for emergency generators in 46 buildings to improve comfort and safety for 6,400 residents in emergency situations
  • $5.5 million for common space accessibility improvements in 17 buildings, plus $3 million for in-suite accessibility modifications
  • $7 million to continue�the ReSet program�in three communities (900 homes) to deliver faster, less disruptive, lower-cost repairs while engaging residents to drive community transformation

Improving safety and security

Toronto Community Housing will continue to improve safety and security for residents in 2016 by:�

  • Investing $6 million for more than 1,000 new or upgraded camera systems (up from 571 in 2015) in more than 50 communities
  • Hiring 17 additional Community Safety Unit officers and implementing a new patrol model to improve response times, build trust with residents, and strengthen presence in the community
  • Strengthening the evictions for cause processes to allow for quicker action and results when residents put others at risk
  • Implementing site changes identified in 11 Crime Prevention through Environmental Design (CPTED) audits in 2015, and continuing to apply CPTED principles across the portfolio

Connecting more vulnerable residents to community supports

Toronto Community Housing will continue to connect vulnerable residents to community supports in 2016 by:�

  • Expanding the whole-building approach (291 George model) to provide intensive supports to vulnerable residents in three additional high-needs buildings, working with on-site service provider partners
  • Rolling out the Vulnerability Implementation Plan and ensuring it supports service equity for residents
  • Implementing additional components of the Vulnerable Seniors Action Plan�
  • Providing vulnerability training for all staff

Enhancing community development and engagement

Toronto Community Housing will continue to enhance community development and engagement in 2016 by:�

  • Creating 5,600 new jobs in 2016 through its Revitalization and capital repair programs as demonstrated in�a third-party economic impact study�
  • Targeting 2.5 per cent of vendor contracts for resident jobs and training, with a long-term goal to increase this target to 10 per cent
  • Implementing a new Social Procurement Policy to support community economic development�
  • Continuing to work with residents to refresh the resident engagement system and build resident capacity

Delivering better service that meets resident expectations

Toronto Community Housing will continue to work to deliver better service in 2016 by:�

  • Providing the Closing the Loop feedback program in four operating units serving 30,000 residents, ensuring maintenance repair work meets residents� expectations for quality, timeliness and respect
  • Strengthening vendor performance and accountability through centralized dispatch and improved contractor management
  • Enhancing the floating cleaner system and posting cleaning standards in all apartment buildings to help residents understand service standards
  • Delivering new contracts for third-party managed buildings to improve customer service�
  • Creating a new customer service strategy that will include a resident charter founded on mutual respect between staff and residents, plus standards, training and metrics for all major services

Improving accessibility�

Toronto Community Housing will continue to improve the accessibility of its buildings and services in 2016 by:�

  • Investing $5.5 million (a 57 per cent increase from 2015) to improve the accessibility of common spaces in 17 buildings, increasing access for all residents in these communities, plus $3 million for in-suite accessibility modifications
  • Launching a new website with accessible design, navigation and content to help residents get fast, reliable access to more of the information they want and need�

Leveraging assets and partnerships

Toronto Community Housing will continue to deliver needed programs and services to residents by:

  • Leveraging hard assets including retail space, underutilized space and parking areas, to generate additional revenue
  • Expanding its network of more than 300 partners and sponsors
  • Continuing�the partnership with MLSE Foundation�on the $6 million MLSE LaunchPad community sports facility at 261 Jarvis, while receiving $50 million in contributed operating support over 20 years, which will benefit thousands of residents when the facility opens in early 2017

Delivering services more efficiently

Toronto Community Housing will deliver services more efficiently in 2016 by:�

  • Avoiding $2.65 million in project management costs by having the internal Facilities Management team do this work
  • Avoiding over $30 million in costs through new procurement procedures
  • Delivering increased procurement for additional capital work cost-effectively by improving processes and redeploying staff

Replacing and refurbishing units through Revitalization

Toronto Community Housing will continue to leverage the value of its land to offset the cost of replacing and renewing its homes in 2016 by:

  • Expanding�the Revitalization program�to six active communities as work begins in�Leslie Nymark
  • Completing major building improvements for 588 units with 62 new rental replacement units ready for occupancy
  • Continuing construction on 659 rental units, and design on 1,719 rental units
  • Together with our partners, completing 271 market units, beginning construction on 2,471 market units, building on existing pre-sales of nearly 1,800 units

Continuing the work outlined in the Getting it done report

On September 10, Toronto Community Housing presented the�Getting it done report�to the Mayor�s Task Force. At the request of the Task Force, the report included a number of initiatives that could be introduced or expanded if additional funds could be secured. Toronto Community Housing is requesting an additional $13.7 million from the City of Toronto as part of the 2016 budget to deliver significant additional improvements for residents. These include:�

  • Hiring 30 more Community Safety Unit officers, accelerating upgrades to security cameras and increasing secure fob access to improve security in buildings
  • Introducing evening and weekend cleaning, expanding the Closing the Loop resident feedback program on repairs from the current four Operating Units serving 30,000 residents to the entire portfolio, and doubling the number of buildings getting high-needs pest treatment
  • Doubling the YouthWorx program to provide 240 youth with summer jobs, and adding employment/recreation programs for youth�
  • Hiring 11 additional staff to expand early intervention with vulnerable residents and support residents with serious clutter


About Toronto Community Housing
Toronto Community Housing is Canada�s largest provider of social housing, delivering homes for nearly 60,000 households with low and moderate incomes. By working to provide clean, safe, well-maintained and affordable housing, Toronto Community Housing building better homes, better neighbourhoods and a better Toronto for all.

Media contact:�Lisa Murray | 416-981-4252 |�