Annual Report feature: Better, faster, more responsive tenant service

Annual Report feature: Better, faster, more responsive tenant service

July 29, 2020

​After years of careful planning, we launched a business transformation project in 2019 that will completely change the way we work.

The Housing Management Enterprise System or HoMES project will transform our current applications to enable us to deliver the best possible service in the fastest and most efficient way. HoMES is replacing more than 30 core IT applications approaching end-of-life. In their place will be a fully integrated housing management system and more efficient business processes to provide better, faster, more responsive service to tenants.

HoMES will enhance the security, accuracy and availability of data. It will provide staff with consistent access to the information they need to do their jobs and make decisions that best meet the needs of tenants. And it will make work simpler and more efficient for staff by eliminating many time-consuming manual processes that TCHC currently uses.

All this will go a long way toward our goal of giving our employees the tools, technology and clear processes to deliver services more effectively, and of providing better access to the information they require to best serve the needs of their tenants. 

While the HoMES project will take about two years to complete, it is tracking on time and well within its budget. The first phase, focusing mostly on finance and commercial business functions, will go live in July 2020. The other two phases will be implemented in 2021.