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Event details

Events

Event details

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Tenant Services Committee Meeting (Virtually - NOT in person)

Virtual - NOT in person

09/03/2020 09:00 am

09/03/2020 11:30 am

Toronto Community Housing Corporation

Sonia Fung, Committee Secretary - Sonia.Fung@torontohousing.ca / 416-981-4286

Watch a live webcast of the board meeting 
To watch the meeting online, visit the TCHC Board Live channel on YouTube.

Deputation process
To learn how to make a deputation, visit our deputation process page.

Item 4 - Update Tenant Complaints Process cw sf dm comments clean updated 08 24 20 1333.pdf
Item 4 - Attachment 1 - poster.pdf
Item 4 - Attachment 2 - brochure.pdfItem 4 - Attachment 3 - FAQs.pdf
Item 4 - Attachment 3 - FAQs.pdf
Item 4 - Attachment 4 - TCHC Tenant Complaints - September 2020_FINAL.pdf
Item 4 - Attachment 5 - Ombudsman Report re TCHC Complaint Trend Data-Recommendations -Board Report and Attchm.pdf
Item 5 - Cover Report - Q2 2020 - OCHE Quarterly Update cw 08 24 2020 sf.pdf
Item 5 - Attachment 1 - OCHE – Q2 2020 Quarterly Update.pdf
Item 5 - Attachment 2 - Joint response of the COO and the Commissioner to the OCHE Q2 2020 Report.pdf
Item 5 - Attachment 3 - Q1 2020 OCHE Quarterly Report.pdf
Item 6 - Referral Agreements Policy cw clean.pdf
Item 6 - Attachment 1 - Referral Agreements Policy Aug 2020.pdf
Item 7 - SHU Q1-Q2 2020 v 3 08 25 20 sf.pdf
Item 8A - TCHC's Operational Performance Measures cw clean sf.pdf
Item 8A - Attachment 1 - Performance Measures cw clean dm comments sf.pdf
Item 8B - Update COVID-19 Response and Recovery cw sf clean.pdf
Item 8C - Airbnb Action Plan Update cw sf clean.pdf
Item 8D - Q1 Q2 Pest Control Update report - FINAL sf clean.pdf
Item 8E - Tenant Engagement System Refresh Update - TSC Report v2 cw sf clean.pdf
Item 8E - Attachment 1 Multi-phased implementation approach.pdf
Item 8E - Attachment 2 Tenant Elections Implementation Plan -sf.pdf
Item 8E - Attachment 3 Tenants First Project Team Letter.pdf

Materials posted after the meeting:
Video recording of meeting
Item 4 PRESENTATION - TCHC Tenant Complaints Overview - Sept 3 2020 TSC Meeting.pdf
Item 4 PRESENTATION - Update_Tenant Complaints - Sept 3 2020 TSC Meeting.pdf
Item 6 PRESENTATION - Referral Agreement Presentation - Sept 3 2020 TSC Meeting.pdf
Item 8 PRESENTATION - COO Reports - Sept 3 2020 TSC Meeting.pdf
Item 8E PRESENTATION - ES Implementation - Sept 3 2020 TSC Meeting.pdf

Written Deputations
Written Deputations TSC Sept 3, 2020 Meeting 2020-09-02 1612.pdf