VendorCafe is an online vendor management system which TCHC has been using since July 2020. We are pleased to announce that we launched our next phase of VendorCafe for our vendors in early May.
Using VendorCafe, you are able to:
Manage your account information from within VendorCafe instead of emailing TCHC for change requests, updating documents.
Electronically submit invoices for payment against completed work orders and purchase orders, as well as track invoice approvals and payments.
If you are already using VendorCafe for another client, you can use your existing account for multiple clients. A dropdown menu within VendorCafe will display your various clients and allow you to switch between them.
If you started to register last year but have not completed the registration you can go back into VendorCafe to finish your registration.
If you are new to VendorCafe, please register by emailing purchase.orders@torontohousing.ca with the requested changes to your primary and/or alternative email address. Note that the primary email address is linked to your VendorCafe
page, EFT payments and correspondence; the alternative email address is used for dispatching work orders only.
You will receive an email within 48hrs from VENDORCafe_Registration@yardi.com with a link inviting you to join and register. The invitation will include a quick start guide, a link to a Yardi VendorCafe webinar that you can attend for free, as well as contact information and resources to provide you with support. Sign up for VendorCafe is free.
For additional support in VendorCafe please check Users Updates and Support Materials tab. We look forward to having you a part of the TCHC VendorCafe community!
If you have any questions, please send an email to HoMES.VendorSupport@torontohousing.ca
User Support Material
Recently we implemented a new work order system for dispatching work orders to vendors. Vendors who receive work orders from TCHC will receive those work orders from the email address cdr@yardi.com. You will no longer receive work orders through EasyTrac.
TCHC vendors will also be using VendorCafe for the full life cycle of a work order including status changes, price escalations, approvals, vendor notes, submission of invoices, etc.
The VendorCafe User Guide can assist you in working in VendorCafe.
In the meantime, please continue to send us any questions or concerns to HOMES.VendorSupport@Torontohousing.ca.
User Updates
Read the latest HoMES VendorCafe User Updates for the most up to date user information, updates and guidance:
