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The Capital Engagement and Conservation Program (CECP) supports tenants who are affected by disruptive capital repairs and engage them in conservation activities focused on reducing energy consumption (electricity, water, natural gas) and solid waste.
The program is delivered jointly by Facilities Management Division (FM) and Resident and Community Services (RCS) Division. Its goals are to:
Reduce impacts of disruptive repairs especially vulnerable tenants
Improve tenant comfort and quality of life
Reduce TCHC's utility and waste disposal costs
Provide tenants with new employment, job training and networking opportunities
Program need and description
Utilities are TCHC's largest controllable cost and they continue to grow significantly. In 2017 they are expected to total $148 million which is more than half of what is spent on capital repairs. At the same time, conserving energy and reducing solid waste improves tenant comfort and quality of life (for example: more comfortable unit temperature, less draft, cleaner garbage areas). CECP will also better inform tenants of upcoming repair work so they fully understand the benefits, as well as the timing and related disruptions.
CECP is taking place in buildings across the portfolio, bundling new and existing programs including:
Major Capital Repair sites that have vulnerable tenant populations. CECP focuses on projects that involve multiple entry into units, including window, balcony and riser replacement. These sites have been identified by FM as priority sites.
SHARP/SHAIP sites—provincially funded energy efficiency retrofits in highrises including heating/cooling systems, lighting, and window and toilet replacements.
Waste Pilot sites—improving on-site waste management and reducing volumes through improved infrastructure, recycling and behaviour change.
Conservation Control sites focus on reducing utility consumption through conservation engagement and waste management strategies.
All CECP sites are also undergoing extensive utility monitoring and verification in order to reduce utility cost. The current list of sites can be obtained by contacting the program team.
CECP will notify tenants of upcoming capital repairs before the work begins, to explain why it is being undertaken, how it will benefit them, the type of disruptions they can expect and the supports that will be available. The program will also engage tenants and building staff on how best to reduce utility cost and reward positive behaviour change.
Through a number of capital repair, retrofits and tenant engagement programs, the CECP team has increased awareness of capital repair and energy conservation benefits and facilitated better contractor access to units. Here are some of the key achievements from the CECP team in 2018:
- Engaged with tenants and staff from more than 70 communities
- CECP indirectly engaged with 36,887 tenants
- CECP directly engaged with 21,371 tenants
- 5.7 per cent decrease in electricity
- 3.7 per cent decrease in gas
- 3.6 per cent decrease in water
- 13.9 per cent decrease in waste
- Saved more than $200,000 in utility costs
CECP infographic (PDF) to learn more about CECP achievements in 2018.
What type of support does CECP provide?
To make sure tenants are informed and supported throughout the project the CECP team will:
- Hold preliminary meetings with building staff, tenant reps and other community leaders to discuss the scope of work and impacts on tenants
- Keep tenants informed about the project, including description of the work, scheduled construction start and end dates, what to expect in terms of noise and other disturbances, and a contact person for questions and concerns.
- Provide ongoing communications and updates through community meetings, lobby intercepts, flyers and posters and community events such as community barbecues or movie nights
- Work with the RCS Resident Access and Support team to assist vulnerable tenants
- Set up a vacant unit or other common space (if available) where tenants can go during the day while their unit is being worked on.
- Measure, verify and report on a quarterly basis utility consumption and waste output.
Survey tenants to determine their satisfaction with the customer service provided by contractors, vendors and the CECP team.
What the CECP Team cannot do:
Respond directly to tenant complaints regarding repair work or building issues.
Work directly at sites other than those listed. However, we are pleased to support other sites by sharing relevant information resources such as PowerPoint presentations, flyers and newsletters.
CECP is being delivered in partnership with:
- City of Toronto (Solid Waste Management, Tower and Neighbourhood Renewal and Toronto Water)
- The Atmospheric Fund
- Enbridge Gas
- Toronto Hydro
- Ontario Energy Board
If you are a tenant or building staff at one of our sites, there are many ways you can help.
Assist with outreach
Help organize and support a community event
Share this document with your neighbours and colleagues
Contribute content to our quarterly newsletter
For more information contact:
Program Coordinator, CECP
Phone: (416) 981-6123