Restructuring plan

Restructuring plan

Restructuring plan


This page provides information to TCHC tenants and the public about the restructuring plan announced on September 13, 2019. Check it regularly to stay informed about the plan and what we are doing to communicate with tenants, stakeholders, staff and the public.


Toronto Community Housing Corporation (TCHC) is implementing a plan approved by its board of directors that will restructure the organization to provide better services to tenants. The plan includes changes to decentralize operations, add frontline resources, empower local decision-making and bring services closer to where tenants live.

TCHC will implement the plan in phases. Once the plan is fully implemented, staff will have the tools and authority to deliver better, more responsive services consistently and with accountability.

The new structure brings all elements of tenant service under a single Operations Division led by the Chief Operating Officer. Three regional offices, each led by a General Manager reporting to the Chief Operating Officer, will be responsible for monitoring and managing the delivery of tenant services.

As work takes place to implement the restructuring plan, we will keep tenants informed of our progress and provide opportunities for you to give us your input and feedback. We are committed to clear, open and timely communications with tenants so they know what changes are being made and how the changes affect them.


Consultation meetings

Toronto Community Housing is organizing a series of consultation meetings with tenants about the restructuring plan. Hosted by the Chief Operating Officer and the Regional General Managers, the meetings will be interactive events where tenants can learn more about the restructuring plan, ask questions and provide their input through small group discussions.

Six meetings will be held in November. Join us at one of the following meetings:

Date
​Time
​Location
​Tuesday, November 12, 2019
​6 to 8:30 p.m.
​49 Mabelle Ave., Gymnasium
(Islington Station)
​Wednesday, November 13, 2019
​1 to 3:30 p.m.
​Scarborough Civic Centre, 
150 Borough Dr., Council chamber
(Scarborough Centre Station)
​Thursday, November 14, 2019
​6 to 8:30 p.m.
​31 Gilder Dr., Recreation room, B1 level
(Midland Ave. & Eglinton Ave. E.)
​Tuesday, November 19, 2019
​1 to 3:30 p.m.
​341 Bloor St. W., 2nd floor recreation room
(St. George Station)
​Wednesday, November 20, 2019
​6 to 8:30 p.m.
​246 Sackville St., Main floor recreation room
(Parliament St. & Dundas St. E.)
​Thursday, November 21, 2019
​1 to 3:30 p.m.
​101 Kendleton Dr., Community room
(Albion Rd. & Kipling Ave.)

All locations are fully accessible. Light refreshments will be provided. TTC token reimbursement is available on request. For more information or to register to attend this meeting, please contact Nina Phillips at Nina.Phillips@torontohousing.ca or 416-981-4153.


Tenant questions

Tenants with questions about the restructuring plan can contact us at restructuringquestions@torontohousing.ca or call our Client Care Centre at 416-981-5500.