Code of Conduct (Employees)

Policies and programs

Code of Conduct (Employees)


​Effective Date:​September 1, 2003​​
​Approved by:​TCHC Board
Approval date:​July 2002
​References:​Conflict of Interest Policy
Ontario Human Rights Code

Download a PDF version of the policy


  • Scope
  • Overview
  • Support for Employees
  • Consequences of Failing to Comply
  • Rules and Standards:
  1. Alcohol and drugs
  2. Bribes, tips and donations
  3. Buying and Selling
  4. Conflict of Interest
  5. Personal Behaviour
  6. ​Property
  7. Punching in
  8. Witnessing documents


The Code of Conduct applies to every person who works for the Toronto Community Housing Corporation (TCHC).The code applies to any place where activities related to the business of TCHC are conducted.


The Toronto Community Housing Corporation (TCHC) is a non-profit organization serving all of our tenants and those who apply to be tenants.

  • We respect the dignity and worth of everyone involved in our business.
  • We promote healthy communities.
  • We promote quality of life in our buildings.​
  • We respect, follow and obey the law.

Our management and staff are crucial to good service. We must all act in a way that is honest, fair, courteous and respectful. The purpose of this code is to help all TCHC employees act in this way on the job at all times. This code explains that there are serious consequences to breaking our corporation's rules for standards of conduct.

Support for Employees

TCHC holds high ethical standards. If you do your best to support those standards, we will do our best to support you.

The Toronto Community Housing Corporation will provide a work environment that is honest, fair, ethical and lawful.

We will support our employees with the management, supervision, training and information they need to be creative and effective in doing their jobs and meeting our business goals.

We will review this Code of Conduct with all new employees during their orientation.

All employees may talk to a supervisor or Human Resources Consultant at any time if they need advice about this Code of Conduct.

Consequences of Failing to Comply

Breaking any of the rules and standards in this Code can lead to serious consequences.These include:

  • criminal charges,
  • dismissal,
  • termination of contract (contractors or suppliers),
  • disciplinary action and
  • impact on your performance review

Rules and Standards

The following rules and standards apply to everyone covered by this code.

Alcohol and Drugs

No one may bring intoxicating drugs or alcohol to work or be intoxicated on the job

Exception: Employees may use medication for health reasons if it does not interfere with doing their work properly.

Bribes, tips, gifts, and donations

No one may give or take anything that might be seen as a bribe from an employee, tenant, applicant, supplier or contractor. This means that people who work for TCHC never accept:

  • any "tip" or gift of money,
  • any gift other than a token or memento,
  • any offer to make a donation to a charitable cause on their behalf,
  • any offer to trade goods or services.

Example: A supplier offers to sponsor an employee in a "run for charity " or sponsor their participation in a golf tournament. The employee must not accept this offer, because it might place the supplier in a position to influence them in their job.

Exception: Employees may accept a token or a memento of thanks for good services such as a greeting card or family photo.

Buying and Selling

No employee may buy products or services from tenants or applicants or sell products or services to them. When tenants know that people work for their landlord, they may feel unfair pressure to buy, or to sell for less than a fair value. As an employee of TCHC, do not take part in any business activity that could conflict with your job duties.

Conflict of Interest

Employees of TCHC must never use their position for personal gain other than the salaries and benefits they have earned. To do so would be a conflict of interest. It is not always easy to know if we are placing ourselves in a conflict of interest. It is important to be watchful, so that no one would have reason even to accuse us of conflict of interest.

Conflict of Interest is not just about getting something for you. It could also mean using your position to get something for someone whose personal gain you could share, such as:

  • a friend or family member,
  • someone you have become emotionally involved with,
  • someone whose business interests matter to you

To avoid being in a conflict of interest, be aware of any advantage that your position at TCHC might give you, such as:

  • power to get decisions made,
  • privileged information,
  • company time to do things other than your job
  • access to the corporation's resources, such as materials, facilities or money.

Avoid any situation that could take away from your ability to do your job properly and ethically. Keep the interest of TCHC as your top priority. If you are worried that you may be in a conflict of interest situation, talk with your supervisor right away.

Personal Behaviour

The Toronto Community Housing Corporation values employees who act towards others with respect and courtesy.We do not allow:

  • unfair talk, such as making up or passing on hurtful rumors;
  • disorderly or inappropriate conduct, such as yelling, swearing or insulting people;
  • making any sort of threatening comment or gesture;
  • withholding services or threatening to do so.

Acts of harassment and discrimination that are based on prohibited grounds are against the laws of Ontario and Canada. The Toronto Community Housing Corporation firmly enforces the Ontario Human Rights Code.


Everyone must respect the property owned by:

  • Toronto Community Housing Corporation,
  • tenants, former tenants, and housing applicants,
  • visitors,
  • contractors and suppliers.

Employees must not:

  • give rides in corporation vehicles to anyone who is not an employee, or use TCHC vehicles for anything other than the corporation's business;
  • let anyone who is not authorized onto a job site;
  • borrow, use or take tenant's property, including property left behind after a move;
  • use or take any material left behind by contractors and suppliers, or anything belonging to the TCHC;
  • willfully destroy or damage property on the job.

Employees may not enter a tenant's home without authorization from TCHC.

Exception: Employee may enter the home of a tenant without authorization from the corporation if:

  • they are invited, and
  • the visit takes place outside of the employee's working hours.

Punching in

Employees must punch in or record their own attendance and no one else's.

Witnessing Documents

No employee may witness a will or any sworn statement for a tenant or an applicant, or be the executor of a tenant or an applicant's will. Taking on this role places the employee in a position of too much power and opens a possible conflict of interest.

Staff may witness the signing of leases and other documents related to their work.

Exception: There are areas wh​ere staff are "Commissioned" for taking Affidavits that include sworn statements such as Legal Counsel.