Priority Transfer Guidelines for Safety at Risk or Medical Priorities

Policies and programs

Priority Transfer Guidelines for Safety at Risk or Medical Priorities


Download a PDF version of the policy


​​​​​Introduction-General Information

The guideline set out below provides a framework to assist Toronto Community Housing (TCH) Rent-Geared-to-Income (RGI) households who meet the eligibility requirements for priority to move from one TCH unit to another.

Toronto Community Housing has developed these guidelines to:

  • Ensure that staff follow the procedures required
  • Assist Operating Unit staff to process priority transfer requests
​​

These guidelines do not apply to transfer requests from:

  • RGI households who wish to apply for a transfer for reasons other than ones listed in this guideline
  • Market Rent households
  • Rent Supplement households
  • Affordable Rent households
  • Households who want to move out of Toronto Community Housing to a different housing provider (the resident must apply at Housing Connections or directly to the appropriate housing provider)
  • Households who meet the criteria of the accessibility program
  • Households under Notice of Termination for arrears or evictions for cause

Eligibility For Priority Transfer

Any Rent-Geared-to-Income household who is eligible for RGI subsidy and meets the requirements for priority transfer can apply and be moved to a different Toronto Community Housing unit. This includes households in self-contained units and shared accommodation.The priority transfer categories are:

  1. Safety at Risk
  2. Medical

Selection Process

  • The priority transfer guideline will address Safety at Risk and Medical priorities as defined by Toronto Community Housing.
  • On the Transfer Request Form, the household ​must choose a minimum of 5 developments/locations they prefer. Applications that do not include 5 development/locations will be returned to the household, and considered incomplete.

Application Process

The household must fully complete the Transfer Request Form and return it to their Operating Unit office, along with supporting documentation, as required.

  • All actions taken regarding this process must be documented in HMS notes Priority Transfer Guidelines for Safety at Rick & Medical November 2013 1
  • Incomplete applications: If the Transfer Request Form is incomplete, staff will complete the Priority Transfer Request Deferred letter and return the transfer request to the household (within 24 hours of receipt), indicating what information or documentation is missing
  • Notification of eligibility: After a completed application is submitted to the Operating Unit office it should be forwarded to the Transfer Review Committee for review
  • If a household’s request for a priority transfer is approved, Transfer Review Committee staff will send the Transfer Request Approved letter to notify the household within 2 working days and document in HMS notes that the letter was mailed out.
  • If the household’s request is denied, Transfer Review Committee staff will send the Notice of Decision: Priority Transfer Request Denied letter

Transfer Priorities


Safety at Risk Priority

Outcome:​​To move a RGI household whose safety is at risk, at their current unit or location, from someone who is not a part of the household.

Eligibility Criteria

Households may be deemed Safety at Risk when:

  • They have been a victim of criminal activity which, including criminal harassment and where the physical and/or emotional experience, which they feel in conjunction with this crime, is likely to continue due to their residence/location of their home in the community.

For example: A member of a household is a victim of domestic violence, where the abuser does not reside with the victim and the victim does not meet the criteria for Special Priority (SPP). The victim has been subjected to repeated physical or sexual assault, bullying or stalking in the community they live.OR


  • Having witnessed a crime where there is a requirement to be a witness in a public proceeding and the potential for future contact with the accused in the community where their residence is located is likely or where the criminal has knowledge of and access to their unit.AND
  • Anonymity, on the part of the member(s) of the household is being sought.

For example: A member of a household witnessed a crime and will provide testimony in court proceedings.


Arrears

The household must have no outstanding balance at the time of applying for a priority transfer or at the time of leasing. If the household is in arrears at the time of leasing the offer will be counted as refused.

If the household goes into arrears or incurs charges after signing the lease for their unit and they do not make payment in full prior to moving to their unit, they will be allowed to move to the unit, but Toronto Community Housing will begin legal action in Small Claims Court.


Documentation

  • Completed Transfer Request Form, Application for Safety at Risk and Transfer Map for bed size household is eligible (available on inHouse and www.torontohousing.ca)
  • Supporting documentation must include a police report and one or more of the following: Restraining order, community agency support letter, victim services letter and CORA reports.

NOTE: If the household requires assistance gathering the required documents they should be connected with the local Legal Clinic and/or the Community Service Coordinator (CSC) for their Operating Unit.


Processing Application

  • Household applies for Safety at Risk Priority Operating Unit Staff:
  1. Provide household with the Transfer Request Form, Application for Safety at Risk and the Transfer Map(s) of the unit size the household is eligible for.
  2. Review the package to ensure completeness and all supporting documentation are attached
  3. Return incomplete application with the Priority Transfer Request Deferred letter (available on inHouse)

  • Operating Unit submitting the application to the Transfer Review Committee for review:

Operating Unit Staff:

  1. Complete a Priority Transfer Request Summary form, summarize circumstances and choose a priority recommendation
  2. Scan or send by inter-office mail the complete package with application, supporting documentation and Priority Transfer Request Summary form to 931 Yonge St , 3rd floor (Attention: Transfer Committee) or e-mail to TransferCommittee@torontohousing.ca
  3. If sending via inter-office mail, e-mail to TransferCommittee@torontohousing.ca advising a Safety at Risk priority transfer request has been sent. E-mail subject to state “Safety at Risk Priority Transfer – Resident Name and Address”. Attach a soft copy of the Priority Transfer Request Summary form to the e-mail.
  4. Incomplete packages received by the Transfer Review Committee will be returned to Operating Unit staff for follow up within 3 working days

​Reapplying: A household may reapply at any time for Safety at Risk Priority by completing a new Transfer Request Form, Application for Safety at Risk, Transfer map and providing new supporting documentation. The household will receive a new application date.

Medical Priority

Outcome:​To move RGI residents with serious medical conditions to a different Toronto Community Housing unit that would stabilize or improve the resident’s health

Eligibility Criteria

A member of the household has a serious medical condition and a licensed health care professional has determined that:

  • The current accommodation substantially aggravates (is making) the medical condition worse AND&
  • A different unit would materially contribute to stabilizing or improving the health of the household member AND
  • Location preferences selected will contribute to stabilizing or improving the medical needs of the household member OR
  • A distressing event occurred in the unit that caused and is making the medical condition worse OR
  • The household member’s current unit cannot be modified under the accessibility program OR
  • The household member has a need for specific support services.

The medical documentation must clearly state what features in the current unit are making the medical condition worse and how the features of another unit would improve the health of the resident.


Arrears

The household must have no outstanding balance at the time of applying for the priority transfer or at the time of leasing.Offers will be counted as refused for households that are in arrears at the time of leasing.

If the household has arrears or outstanding charges after signing the lease for their unit and they do not make payment in full prior to moving into their unit, the household will be allowed to move but Toronto Community Housing will begin legal action in Small Claims Court.


Documentation

  • Completed Transfer Request Form, Application for Medical Priority and Transfer Map for bed size household is eligible (available on inHouse and www.torontohousing.ca)

NOTE: If the household requires assistance gathering the required documents they should be connected with the local Legal Clinic and/or the Community Service Coordinator (CSC) for their Operating Unit.


Processing Application

  • Household applies for Medical Priority Operating Unit Staff:
  1. Provide household with the Transfer Request Form, Application for Medical Priority form and the Transfer Map(s) for the unit size the household is eligible.
  2. Review the package to ensure completeness and all supporting documentation is attached
  3. Check if the Application for Medical Priority form is complete with licensed health care professionals signature and resident’s signature under Consent Release. Please ensure health care professionals comments are legible
  4. Return incomplete application with the Priority Transfer Request Deferred letter (available on inHouse)

  • Operating Unit submitting the application to the Transfer Review Committee for review:

Operating Unit Staff:

  1. Complete a Priority Transfer Request Summary form, summarize circumstances and choose a priority recommendation
  2. Scan or send by inter-office mail the complete package with application, supporting documentation and Priority Transfer Request Summary form to 931 Yonge St , 3rd floor (Attention: Transfer Committee) or e-mail to TransferCommittee@torontohousing.ca
  3. If sending via inter-office mail, e-mail to TransferCommittee@torontohousing.ca advising a Medical priority transfer has been sent. E-mail subject to state “Medical Priority Transfer – Resident Name and Address”. Attach a soft copy of the Priority Transfer Request Summary form to the e-mail.
  4. Incomplete packages received by the Transfer Review Committee will be returned to Operating Unit staff for follow up within 3 working days

Reapplying: A household may reapply at any time for a Medical Priority by completing a new Transfer Request Form, Application for Medical Priority Form, Transfer Map and providing new supporting documentation. The household will receive a new application date.

Transfer Review Committee Decision

Within 10 business days of receiving transfer request:

  • Approved

Transfer Review Committee will:

  1. Notify the household in writing with the Priority Transfer Request Approval letter that they have been approved for Safety at Risk or Medical Priority
  2. Notify the household that offers, based on areas of preference, will be made by TCH in chronological order based on priorities and approval date through the internal transfer waiting list.
  3. Send a copy of the letter to the Operating Unit office for filing and document in HMS notes.

  • Denied

Transfer Review Committee will:

  1. Notify the household in writing that their request is denied with the Final Decision: Priority Transfer Request Denied letter
  2. Send a copy of the letter to the Operating Unit office for filing and document in HMS notes.
  3. Place household on the non-priority internal transfer waiting list on HMS

Three Refusals Process

If a household refuses three valid offers of transfer to another unit, their application will be placed on Hold. The application remains on hold pending the completion of the Internal Review process.

​1.Refused three offers ​OU Staff
  • Place file on Hold (See: inHouse: Work Toolbox>HMS Support>Subsidized Housing Documentation>Transfer RGI to RGI Document>Make Application Changes).
  • Start HSA – Procedure advising household that transfer application will be Cancelled:
​2. ​Internal Review requested by HouseholdOU Staff
  • Review the offers to ensure all were valid and correct.
​3. ​Decision stands, all three offers were validOU Staff
  • Cancel transfer request by changing transfer status to withdrawn. Household can reapply at any time. New Transfer Request Form and new documents are required.
​4.Decision changed, one offer was not validOU Staff
  • Enter notes in HMS indicating which offer was not valid
  • Take transfer file off hold and reactivate
  • One more offer will be made to household

Revision History:

​November, 2013Corrected Transfer Committee email.