Title: Senior Director, Service Integration & Delivery
Phone: (416) 981-6696
Andrew is a champion of improving tenant experience.
As Senior Director, Service Integration and Delivery. Andrew's team is focused on delivering quality service to our tenants through the Client Care Centre and on driving continuous improvement through the establishment of service standards and operating procedures across the company. The team also works to remove barriers and inefficiencies; improve systems and processes that support tenant-centric service; create systems to monitor performance; and implement strategies focused on creating positive tenant experiences. He is also the lead for organizational change management.
Andrew has a clear passion for helping us become the best social housing provider possible as he grew up in one of our communities. He exemplifies what is possible if we support our tenants in achieving their full potential.