Novel Coronavirus (COVID-19) support and resources

Novel Coronavirus (COVID-19) support and resources

New: Learn more about the COVID-19 vaccine, including who is eligible, how to register for a vaccine through the City of Toronto or the Province of Ontario, vaccine FAQs and more.

Watch this animated video for instructions on how to do your part in helping to stop the spread of COVID-19.

Provincial Proof of Vaccination regulations are now in effect. Read the Reopening Guide for details. Find daily mobile vaccination clinics Opens in new windownear you or walk-in vaccinations at City-run clinics. Learn about children and vaccines.

On this page

  1. Masks & Bylaws 
  2. Vaccine information
  3. Rent matters
  4. Client Care Centre
  5. Tenant outreach
  6. Media statements
  7. Key facts about COVID-19
  8. Prevent the spread
  9. Returning from travel
  10. How to self-isolate
  11. What Toronto Community Housing is doing
  12. Resources for tenants in English and other languages (PDFs) 
  13. Related information

Read about how Toronto Community Housing is supporting seniors and vulnerable tenants during the COVID-19 pandemic.

Masks & Bylaws

On October 1, 2021, the following bylaws were extended until January 2022: 

Bylaw 541-2020, that requires people wear masks or face coverings in common areas of businesses, apartments and condominiums.

Chapter 354, Apartment Buildings, which regulates apartment building standards, and includes temporary amendments such as the need for mandatory hand hygiene stations and public health signage, increased cleaning protocols and the closure of non-essential common areas.

A link to the news release on extending the City's mask bylaw, with more details on the applicable bylaws is available online:

A new City of Toronto bylaw requires Toronto Community Housing tenants to wear a mask or face covering in their building's lobby, laundry room, elevators or other common areas.

Vaccine information

We have created a dedicated page for information about the COVID-19 vaccine. It includes information about current eligibility requirements, how to register for a vaccine through the City of Toronto or Province of Ontario, vaccine FAQs and more.

  • What seniors need to know about COVID-19 vaccines (PDF)

COVID-19: Reopening Guide for Toronto Residents

Toronto is in Step Three of the Province’s Roadmap to Reopen. Effective October 9 at 12:01 a.m., Ontario is lifting certain capacity limits in select indoor and outdoor settings. Information about this is on the City's webpage and will be updated throughout.

Proof of vaccination

Provincial regulations require that patrons in mainly indoor settings provide proof that they are fully vaccinated. Read about the City's requirements for proof of vaccination and learn more about:

Rent matters

Toronto Community Housing offers key information to tenants about paying your rent, rent flexibility, notice of assessment and the deadline for filing tax returns. 

Need help? Call our 24-7 Client Care Centre at 416-981-5500 or email at any time to talk to a Client Care agent.

During the COVID-19 emergency, our staff are at work in our buildings and offices delivering essential services.

Call our 24-7 Client Care Centre:

  • If you are self-isolating and need help with daily living needs, such as food and medicine.
  • To request repairs. We are making emergency repairs, but all non- urgent repairs will be scheduled for a later date.
  • To make an appointment to meet with staff while our offices are closed to walk-in visitors.

Staff are making phone calls to tenants identified as having vulnerabilities to ask them what supports they need.

Our Community Safety Unit continues to operate 24/7. As always, you can call 416-921-2323 for security matters.

Want to get COVID-19 updates by email? 

Email with the message "Sign Me Up" in the subject line.

To download copies of the COVID-19 posters for tenants, check out our resources section. 

Outreach to tenants

Toronto Community Housing staff are reaching out to tenants who may need help with daily living needs, such as food and medicine. Staff are doing wellness checks for all tenants who have been previously identified as having vulnerabilities.

We are also encouraging tenants to tell us if they are self-isolating or ill. It's voluntary, but having this information will help us to connect you to supports you may need. 

Food security

Food banks operated by agencies remain open in our buildings, with special precautions in place for cleanliness and social-distancing.

We are working with volunteer networks to ensure we can deliver food to tenants who are self-isolating and need help with daily living needs, such as food and medicine, during the COVID-19 emergency.

We are also working with our partner agencies, including health agencies and food bank providers, to fill any gaps when agencies have had to cut back services.

Social distancing measures

Toronto Community Housing has put in place these social distancing measures to protect public health and help slow the spread of COVID-19.

  • Our offices are open, but closed to walk-in visits until further notice. Staff will meet with tenants by appointment.
  • Community rooms, recreation rooms and amenity spaces are closed to social gatherings. Food programs delivered by agencies will continue to operate.
  • Laundry rooms remain open and will be cleaned frequently.
  • While in-suite repairs, maintenance and inspections are continuing, tenants can defer these visits on request if they have concerns. Vendors doing this work will wear personal protective equipment to safeguard tenants.
  • All 2020 Tenant Election activities and all public meetings have moved to an online format where possible.

TCHC is also taking the following measures in our communities.

  • We are frequently cleaning and disinfecting our buildings, with a focus on common areas and all frequently touched surfaces.
  • We are advising people not to visit our buildings if they have returned from travel outside Canada or have respiratory illness, cough, fever or trouble breathing.

Media statements

Coronaviruses are a large family of viruses that circulate in animals, including humans, and may cause illness in them. Human coronaviruses are common and can range from mild illnesses, such as the common cold, to severe illnesses such as Severe Acute Respiratory Syndrome Coronavirus (SARS CoV) and Middle East Respiratory Syndrome Coronavirus (MERS CoV).

COVID-19 symptoms range from mild to severe and include fever, cough, muscle aches and tiredness, and difficulty breathing. Less common symptoms such as sore throat, headache and diarrhea have been reported.

If you become ill with COVID-19 symptoms, you should self-isolate. Stay home and avoid close contact with others, including those in your home. Contact Telehealth Ontario at 1-866-797-0000 and your primary care provider's office.

What you can do to prevent infection and the spread of germs

Toronto Public Health advises the following measures to help prevent respiratory illness and its transmission:

  • Wash your hands often with soap and water for 15 seconds or use an alcohol-based hand sanitizer.
  • Avoid touching your eyes, nose, and mouth with unwashed hands.
  • Avoid close contact with people who are ill.
  • Cover your cough or sneeze with a tissue, then immediately throw the tissue in the garbage and wash your hands.
  • If you don't have a tissue, sneeze or cough into your sleeve or arm.
  • Clean and disinfect frequently touched objects and surfaces.
  • Stay home if you become ill with respiratory symptoms, cough or fever.
  • For a complete overview of "dos and don'ts" for Toronto residents, please visit the City of Toronto's lockdown guide.

Recent travel advisories

Stay up to date with the most recent information regarding travel, testing, quarantine, and borders by visiting the Government of Canada's website.


Self-isolate to limit COVID-19 spread

Self-isolation is an important way to protect public health and limit the spread of COVID-19 infection.

For the latest information on self-isolation, please visit the City of Toronto's webpage about what to do if you have or have been exposed to COVID-19.

We encourage tenants who are self-isolating to advise us by contacting the Client Care Centre at 416-981-5500 or 

What TCHC is doing

Our response to the coronavirus threat is informed by the principles established by Toronto Public Health and the expert advice they provide. We are following that advice to support the health and safety of tenants and our employees.

Actions taken to date include:

  • We are offering rent flexibility to market rent and RGI tenants who have employment income loss because of COVID-19.
  • We have proactively identified safety procedures and protocols to guide staff in the event a presumptive or confirmed case of COVID-2019 occurs.
  • We are stepping up the cleaning protocols for all buildings.
  • We have established an emergency operations centre to coordinate our COVID-19 response.
  • We are maintaining regular and direct communications with Toronto Public Health.
  • We are developing protocols for identifying tenants who self-isolate and for connecting them to needed supports.
  • We have issued regular updates to our employees, including advice on how they can direct tenants to get information about COVID-19 from Toronto Public Health.

 We are also posting information about COVID-19 in our buildings to share basic facts about COVID-19.

Resources for tenants (PDFs)

Download the latest posters and key information related to COVID-19 for your community. 

COVID-19 update to tenants - December 18, 2020

COVID-19 update to tenants - November 5, 2020

COVID-19 update to tenants - September 21, 2020

COVID-19 update to tenants - September 16, 2020

COVID-19 update to tenants - July 15, 2020

COVID-19 update to tenants - June 29, 2020

COVID-19 update to tenants - May 15, 2020

COVID-19 update to tenants - May 14, 2020

COVID-19 update to tenants - May 11, 2020

COVID-19 update to tenants - May 1, 2020

COVID-19 update to tenants - April 27, 2020

COVID-19 update to tenants - April 8, 2020

COVID-19 update to tenants - April 6, 2020

COVID-19 update to tenants - March 27, 2020

COVID-19 update to tenants - March 26, 2020

COVID-19 update to tenants - March 25, 2020

COVID-19 update to tenants - March 23, 2020

COVID-19 update to tenants - March 19, 2020

COVID-19 update to tenants - March 18, 2020

COVID-19 update to tenants - March 16, 2020 poster

How to protect yourself information card created by Toronto Public Health 

For more information on COVID-19

The City of Toronto's COVID-19 website has up- to-date information on the City's response to the COVID-19 emergency. The website managed by Toronto Public Health has a wealth of information on the current situation, on how to protect yourself, what to do if you're sick after you travel and how to recognize possible symptoms. Other sites include: