Your Toronto Community Housing Team
|Client Care Centre agents: You can reach Toronto Community Housing any time, our Client Care Centre is open 24 hours a day, 7 days a week, 365 days a year. Our agents can help with emergencies, anything related to your tenancy, and find answers to your questions. Remember the number: 416-981-5500 and the e-mail address: firstname.lastname@example.org
The Superintendent works in your building or complex and looks after the day-to-day maintenance. Your superintendent has an office and his or her office hours are posted in the lobby. If something in your home needs repair, you can contact your superintendent or call the Client Care Centre for help.
The Tenant Services Coordinator (TSC) is responsible for renting out units, meeting with tenants to sign leases, calculating rent and helping to solve issues that might come up in your community. You can contact your Tenant Services Coordinator if you have questions about your rent or anything else to do with your tenancy.
The Customer Service Facilitator works in your Operating Unit office and can answer any questions you have about your tenancy and share information about Toronto Community Housing policies and processes. He or she is the first person you’ll see when you walk into the office.
The Operating Unit Manager and Community Housing Supervisor manage the team of staff in your building and in your Operating Unit office.
The Health Promotion Officer and Youth Engagement Coordinator work in most communities managing the tenant participation process, working with Tenant Councils and other programs for tenants.
The Community Health Manager manages the work of Health Promotion Officers across our communities.
Community Patrol Officers work with Toronto Police Service to keep our communities safe. Officers are on site in many communities and respond to calls to our Community Safety Unit.
If you live in a Toronto Community Housing building that is managed by a property management company, you have a Property Manager, Property Administrator and Superintendent.
Your Property Manager and Property Administrator can answer questions about your rent, maintenance, parking and anything else related to your tenancy. Your Property Management office might be in your building or somewhere nearby. Office hours will be posted on the door. You don’t have to go to your Property Management office to ask questions or get information, you can call the Client Care Centre for help instead.