Toronto Community Housing inspects tenant units every year. This is important work. It's our chance to make sure the units are safe and in a good state of repair.

During some unit inspections, we find other problems, like:

• Excessive Clutter - learn more here
• Fire safety problems
• Tenants' health and safety concerns
• Pests
• Cleanliness/health hazards concerns

Sometimes, families, caseworkers, neighbours or staff performing other duties find and let us know about these problems.

Operations staff completed training on a new way to support tenants with units that have these problems. There are four stages for staff to follow:

• Stage 1: Identify (staff note units with concerns)
• Stage 2: Notify (staff inform tenants about concerns with their unit)
• Stage 3: Plan (staff support tenants to develop a plan to improve their unit)
• Stage 4:Follow-Up/Resolution (staff visit unit to ensure the plan is working and the unit condition is maintained)

This new way is already being used in some areas. It is working well.

The new way will help staff:

• decide how to respond to urgent problems;
• prioritize cases;
• work with the City and other external partners;
• work with tenants towards realistic progress; and,
• use the legal process when working with tenants to keep them housed.

Learn more about the new Unit Condition Follow -Up Process.

Learn more about Evictions for Cause.