Welcome to the Tenant Section

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About this page 

Find links to information about your rights and obligations as a tenant and information that will help you make your home a great place to live. This information is also available in the Tenant Guide.

You can reach Toronto Community Housing any time by phone or e-mail:



  • Our Client Care Centre is open 24 hours a day, 7 days a week, 365 days a year.
  • Our agents can help with emergencies, anything related to your tenancy, and find answers to your questions.
  • Translation into 168 languages is available.


Who to Call

This is a list of numbers you can call 24 hours a day, seven days a week, every day of the year.



EasyTrac is the system we use to track your service requests. Use your EasyTrac number to follow up on your request.


The Resident Connection 

This is a newsletter created and produced by Toronto Community Housing residents for Toronto Community Housing residents. It is published four times a year. Read the latest issue on The Resident Connection Website.


Request for Rent-Geared-to-Income Review

Use the Toronto Community Housing Request for Review form (PDF) to ask for a review of any of the following rent-geared-to-income (RGI) decisions:

  • Amount of rent payable
  • Size and type of unit that a household is eligible for
  • Eligibility for accessible housing

The Operating Unit or Property Management office must receive your request in writing within 30 days of receiving the Notice of Decision letter (the due date is on the letter).

Use the City of Toronto Request for Review form (PDF) to ask for a review of loss of eligibility (subsidy) for RGI assistance decisions.

You must submit the form to the City in person or by mail to the address below within 30 days of receiving the Notice of Decision letter.

City of Toronto, Social Housing Unit
Attention: Review Body
365 Bloor St E., 15th Floor
Toronto, ON M4W 3L4





State of Good Repair



2015 Elections





Policies and Processes




Tenant Engagement


for tenants

Toronto Community Housing works with local partners to promote and create educational, career, employment, entrepreneurial and other opportunities for tenants.

We update opportunity listings throughout the year here.

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