Welcome to the Tenant Section

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About this page 

Find links to information about your rights and obligations as a tenant and information that will help you make your home a great place to live. This information is also available in the Tenant Guide.

You can reach Toronto Community Housing any time by phone or e-mail:



  • Our Client Care Centre is open 24 hours a day, 7 days a week, 365 days a year.
  • Our agents can help with emergencies, anything related to your tenancy, and find answers to your questions.
  • Translation into 168 languages is available.


Who to Call

This is a list of numbers you can call 24 hours a day, seven days a week, every day of the year.



EasyTrac is the system we use to track your service requests. Use your EasyTrac number to follow up on your request.


The Resident Connection 

This is a newsletter created and produced by Toronto Community Housing residents for Toronto Community Housing residents. It is published four times a year. Read the latest issue on The Resident Connection Website.


Request for Rent-Geared-to-Income Review

Use this form to ask for a review of any of the following rent-geared-to-income decisions:

  • Eligibility for RGI assistance;
  • Amount of rent payable;
  • Losing eligibility for RGI assistance;
  • Size and type of unit that a household is eligible for;
  • and eligibility for special needs housing

The request must be in writing and received by the Operating Unit or Property Management office within 30 days of receiving the Notice of Decision letter (the due date is on the letter).




State of Good Repair



2014 Elections





Policies and Processes




Tenant Engagement


for tenants

Toronto Community Housing works with local partners to promote and create educational, career, employment, entrepreneurial and other opportunities for tenants.
We update opportunity listings throughout the year here.

Related Links: