Welcome to the Tenant Section

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About this page

You and the 164,000 tenants who live in our housing are a diverse group: seniors and youth, parents and children, and people of all abilities who speak more than 70 languages.

Below: find links to information about your rights and obligations as a tenant and information that will help you make your home a great place to live. This information is also available in your Tenant Handbook.

You can reach Toronto Community Housing any time by phone or e-mail:

416-981-5500

help@torontohousing.ca

Our Client Care Centre is open 24 hours a day, 7 days a week, 365 days a year.
Our agents can help with emergencies, anything related to your tenancy, and find answers to your questions.
Translation into 168 languages is available.

Who to Call	This is a list of numbers you can call 24 hours a day, seven days a week, every day of the year. About your Toronto Community Housing team
EasyTrac	EasyTrac is the system we use to track your service requests. Use your EasyTrac number to follow up on your request. Maintenance and repairs Pest Control
*the front door*	This is Toronto Community Housing's tenant newsletter. Find past issues here.
Forms	Reporting Your Income Forms Adding a Person to Your Household Forms Parking forms Tenant Transfer Forms Tenant Request for Accommodation Form
Videos	a video guide to your lease
Policies and Processes	Eviction Prevention Policy Human Rights, Harassment and Fair Access Policy Parking (includes tenant parking, non-tenant parking and visitor parking) Relocation Policy Tenant Complaint Process Tenant Transfer Policy Unit Condition Follow-Up Process Accessibility at Toronto Community Housing
Reports	Mental Health Framework
Tenant Engagement	Tenant Representatives and Councils Participatory Budgeting Seniors Children and Youth Community Gardens
Opportunities for tenants	Toronto Community Housing works with local partners to promote and create educational, career, employment, entrepreneurial and other opportunities for tenants. We update opportunity listings throughout the year here.