Toronto Community Housing is making it easier to place and follow up on your request for service by introducing EasyTrac, part of our commitment to quality service to tenants.
EasyTrac allows Toronto Community Housing to manage the questions and service requests it gets from tenants. It also provides a way for tenants to follow up on their requests using their EasyTrac number.
Here's how it works
As always, if you have a question or a service request, you can:
- Speak to the superintendent of your building
- Call (416) 981-5500
- Fill in a Service Request Form (if your building uses them), give it to the superintendent or drop it off at your Operating Unit or building office
- Visit your OU or building office
In order to protect your privacy, Toronto Community Housing will confirm your identity each time you call to ask a question or request a service. Your question or service request will be recorded in a service database and you will be given an EasyTrac number that is assigned to your specific request. Operating Unit staff will act on your request (answer your question or complete your repair).
Information about your question and the status of your request will be added to the service database. Superintendents, Building or OU and Contact Centre staff have access to this database so they will be able to follow up on all requests.
At any time, you can check on the status of your request by speaking to your superintendent or calling (416) 981-5500 and giving staff the EasyTrac number. They will be able to look up your record and let you know the status of your request.
Benefits of EasyTrac
- There will be a consistent approach when dealing with requests for service and/or information.
- You will have a specific EasyTrac number assigned to your request for service/information.
- Staff will be able to follow up on any request because all staff including superintendents, Building, CHU and the Response Centre staff have access to the service database showing the status of each request.
- The service database will allow Toronto Community Housing to build a record and a history of service requests, which will help us manage portfolios.