Housing Connections

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Applicant Representative (1 Permanent, 2 Temporary + Eligibility List)


File#:TCH#14HC(E)63
Salary:$30.22 - $33.52 per hour
Location:176 Elm Street.
Division:Housing Connections
Class:CUPE Local 79
Unit:Access To Housing
Hours:35 per week
Positions Available:3

POSITION SUMMARY

Responsibilities:

 

  • Assesses, approves and maintains applications with respect to eligibility for social housing programs including rent-geared-to-income accommodation
  • Reviews and confirms eligibility for rent-geared-to-income accommodation, including identifying when applications are incomplete or where more information is required to ensure decisions are made in accordance with established policies
  • Requests, analyses and evaluates documentation according to policies, procedures, programs and related legislation 
  • Responds in a sensitive manner to non routine telephone or written inquiries and e-mails from applicants, their advocates, interpreters, politicians, Housing Providers and the public
  • Provides information in compliance with legislation and internal policies/procedures for protecting the privacy and confidentiality of applicant records
  • Provides details on application status, tenant selection process, rent-geared-to-income, housing programs, availability of units and project amenities for buildings managed by municipal, private non-profit, co-operative and public housing agencies 
  • Participates actively in Housing Connections meetings, presenting suggestions for marketing, outreach and service improvement initiatives 
  • Participates in the development and implementation of local marketing initiatives by various housing providers 
  • Completes required forms, documentation and files to ensure client files are accurate and information required to support decisions is available
  • Prepares Fact Sheets for clients who do not agree with a decision made by Housing Connections, including those eligible for a review
  • Adds, matches and updates vacancy information in the TAWL system when Housing Providers have filled vacancies 
  • Responds to e-mail inquiries from existing clients
  • Liaises with Housing Providers when necessary, regarding vacancies they have filled, ensuring client records are updated in TAWL 
  • Provides waiting list information to Housing Providers upon request
  • Engages in outreach efforts to provide housing information to a variety of applicants, community groups, ethno-specific or other service agencies (may be required to travel to various locations)
  • Provides information and recommendations to the Supervisor regarding application policies, practices and procedures
  • Reviews unusual or exceptional cases with the Supervisor
  • Assists in the training and orientation of new staff
  • Performs related work as assigned

 

Qualifications:

  • Knowledge of the principles and practices of Housing Connections particularly as it applies to public/social housing in order to provide effective services to applicants and facilitate placement. 
  • Knowledge of Social Housing Programs including Cooperatives and Non-Profits, their communities and social service agencies 
  • An understanding of the issues and practices related to housing and social requirements of special needs client groups; knowledge of security and diversity issues to provide related support to clients
  • Knowledge of relevant legislation such as the Residents Bill of Rights, Residential Tenancies, Human Rights Code, Personal Information Protection and Electronics Documents Act (PIPEDA) and the Housing Services Act
  • Analytical and decision-making skills to assess client needs/eligibility and provide effective applicant screening services
  • Organizational skills to prioritize work and handle multiple assignments within deadlines in a high volume, high pressure environment
  • Strong communication and conflict resolution skills, tact and diplomacy to respond to a broad range of inquiries and maintain effective working relationships with clients, internal staff, housing providers, elected officials and agencies
  • Ability to deal with diverse and, at times, agitated clients and maintain a sympathetic and courteous demeanour
  • Written communication skills to prepare fact sheets, responses to inquiries and briefing materials for the Manager, Client Services
  • Working knowledge of word processing and spreadsheet software, such as MS Word and MS Excel, as well as familiarity with database applications and ability to utilize information systems and prepare reports
  • Familiarity with the use of general office equipment and office filing procedures
  • Ability to handle high volume of work with minimal supervision
  • Knowledge of Social Service Agencies
  • Good oral and written communication skills


Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by September 12, 2014 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: August 28, 2014

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Temporary Opportunity

Manager, Access to Housing


File#:TCH#14HC(E)65
Salary:$86,299.97 - $105,243.87
Location:176 Elm Street
Class:Management Grade 8
Unit:Housing Connections
Hours:36.25 hours per week
Positions Available:1

1 (one) Temporary Position up to 12 months


POSITION SUMMARY

Responsibilities:

  • Recommends and participates in the development and implementation of policies, procedures and other initiatives dealing with various issues including access to housing, poverty and violence against women
  • Negotiates business partnerships with social housing agencies
  • Facilitates solutions to housing provider issues
  • Creates forums for dialogue on issues facing applicants
  • Ensures efficient and effective operation of processes within the unit
  • Identifies issues and trends and ensures compliance with legislation 
  • Ensures that staff are well trained, high quality performers who help achieve business targets
  • Manages all aspects of the coordinated access system; including front-line service delivery to applicant households
  • Works with elected officials and acts as an advocate, responding to correspondence and making presentations, as required
  • Negotiates changes to policy guidelines and operating agreements with the City of Toronto and participates in policy development
  • Establishes communication plans and procedures regarding new legislative changes
  • Establishes partnerships with agencies and enters into collaborative ventures with housing providers 
  • Reviews divisions operational plans and outcomes and assists supervisors and customers
  • Leads or coordinates business analysis related to changes in legislation and implements changes
  • Develops the unit's operating and capital budget
  • Manages spending and contributes to quarterly report preparation 
  • Participates in financial analysis of new business opportunities
  • Conducts cost analysis, ensures effective management of contracts, disbursements and enforces budget control
  • Develops a marketing strategy for new business partners
  • Participates in activities related to unit design, team development and the creation of staffing models 

Qualifications:

  • Minimum seven (7) years of management experience, working in a social housing setting
  • University degree in business administration or social services, or related areas (or an equivalent combination of education and on-the-job experience)
  • Proven experience with project management, strategic planning and implementation
  • Ability to provide effective customer service administration, business process planning and reorganizing
  • Experience with budgeting and fiscal planning
  • Strong negotiation and conflict resolution skills 
  • A strong customer service and marketing orientation
  • Ability to analyze and interpret financial data and prepare financial reports and statements
  • Demonstrated experience working with senior business leaders or Board volunteers
  • Previous exposure to the non-profit sector
  • Highly organized and analytical
  • Keen active listening skills and an ability to communicate effectively both orally and in writing


Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by June 11, 2014 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: May 28, 2014

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Temporary Opportunity

Landlord Services Clerk


File#:TCH#13HC(E)05
Salary:$28.68 - $31.80 per hour
Location:176 Elm Street
Class:Cupe 79
Unit:Finance and Administration
Hours:35 hours per week
Positions Available:1

POSITION SUMMARY (Temporary upto 18 months)

Responsibilities:

Substantially contribute to the processing of rent supplement and other payments to landlords in an accurate and timely manner through:

 

  • Reviewing forms and documentation received to ensure accuracy and completeness of information, investigating discrepancies and correcting errors before input;
  • Receiving and reviewing financial and occupancy information from specific sources to ensure adherence to policies and procedures and specific terms and conditions of each individual signed agreement; liaising with group contacts to discuss and resolve discrepancies and exceptional cases;
  • Creating, updating and maintaining unit information e.g. program codes, rent updates, occupancy information;
  • Calculating and processing retroactive and future adjustments to subsidies payable as applicable and supported by legislation and policy; 
  • Analyzing reports to ensure accurate entries; investigating errors and resubmitting documents if necessary;
  • Reconciling landlord statements as necessary to confirm correct subsidies have been paid, investigating discrepancies and making necessary adjustments and to support successful tenancies for our clients;
  • Responding to landlord enquiries concerning outstanding accounts, analyzing rental statements, investigating for source of problem, contacting landlord as appropriate and making adjustment in subsidy payment if necessary;
  • Composing semi-routine correspondence from brief oral or written instructions for Supervisors' signature or using own initiative, composing routine correspondence for own signature, where appropriate;
  • Cancelling lost cheques and requesting stop payments for specific reasons as required and requesting appropriate re-issuing of same
  • Review and action documents received, ensuring accurate payment of subsidies to the landlords; 
  • Other duties as assigned

 

Qualifications:

  • Knowledge of Housing Connections and relevant TCHC policies, procedures and forms related to Housing Programs;
  • Working knowledge of relevant legislation such as the HSA, and RTA; 
  • Proven verbal and written communication skills for composing semi-routine correspondence to internal and external parties; 
  • Experience in processing high volumes of accounts payable type transactions;
  • Ability to investigate and use sound judgment to resolve problems;
  • Possess organizational skills, time management skills and the ability to work independently;
  • Experience in reconciling accounts, analyzing financial transactions and data;
  • Basic understanding of financial and accounting practices and procedures;
  • Working knowledge of databases and business software such as HMS and MS Office;
  • Ability to provide respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability) ;
  • Accurate, careful and detail minded is a must.


Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by February 5, 2014 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: January 22, 2014

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Permanent Opportunity

Supervisor, Client Services


File#:TCH#13HC(E)161
Salary:$66,489.36 - $81,099.69
Location:176 Elm Street
Class:Management Grade Level - 6
Hours:36.25
Positions Available:1

POSITION SUMMARY

Responsibilities:

  • Provides day to day Supervision and direction to a team of staff, ensuring the delivery of effective and quality service and achievement of goals and targets 
  • Ensures program delivery is in accordance with agreements, city guidelines, legislation, policies and procedures 
  • Assists the Manager, Access to Housing in the planning, managing and coordinating of activities, with responsibility for the effective implementation and/or re-engineering of business processes, development of standards, and the identification and tracking of performance metrics 
  • Participates in the review of policies/procedures of social housing related criteria such as eligibility to apply, unit size determination, transfers, loss of subsidy and qualification for rent geared to income (RGI) assistance
  • Develops and administers an internal control program that ensures the appropriate checks and balances are built into the service delivery system 
  • Provides staff training, leads performance reviews, creates work schedules, monitors workload and ensures staff adherence to policies, procedures and standards 
  • Contributes to and engages staff in the identification, planning and development of new initiatives that build on the strategic objectives of Housing Connections
  • Investigates and responds expeditiously to written and verbal inquiries from internal and external clients such as staff, applicants, tenants, landlords and elected officials within the framework that respects the privacy of individuals as guided by law
  • Develops strong and effective relationships with community partners, legal clinics and landlords, working with partners to manage issues and ensuring efforts are made to assist households to secure and maintain housing
  • Develops strong and effective outreach strategy to build on relationships with key partners and ensure clear understanding of program roles and responsibilities, successful partnerships and effective program implementation
  • Assists the Manager, Access to Housing in the planning, managing and co-ordination of activities and effective implementation of business processes in the Access to Housing Unit 
  • Contributes to the planning and development of new initiatives within Housing Connections

Qualifications:

  • Minimum three (3) years of supervisory experience
  • Prior experience working in a social housing environment including the knowledge and application of related legislation, regulations, policies and procedures considered an asset 
  • Post-secondary education in business administration, social services or related areas
  • Demonstrated experience in developing partnerships with staff, social housing partners and agencies and in developing and delivering outreach programs
  • Experience with public relations, customer service and administration in an office environment
  • Experience utilizing computer systems, software and applications such as Microsoft Word and Excel
  • Ability to effectively communicate both orally and in writing to all levels both within and external to the organization
  • Experience as a team leader or project team lead with a proven ability to supervise and motivate a multi- disciplinary team
  • Experience identifying performance measures and completing performance reports with analysis of results of key activities
  • Demonstrated experience in developing or re-engineering business processes


Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by December 31, 2013 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: December 13, 2013

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Temporary Opportunity

Executive Assistant and Board Secretary


File#:TCH#13HC(E)161
Salary:$52,002.85 - $63,393.95
Location:176 Elm Street
Class:Management Grade Level - 4
Positions Available:1

POSITION SUMMARY      

Provide sound administrative assistance and program support to the General Manager, the Chairperson of the ACHI Board of Directors and the Management Team at Access Housing.  

Responsibilities:

  • Provide sound administrative assistance and program support to the General Manager, the Chairperson of the ACHI Board of Directors and the Management Team at Access Housing. 
  • Monitoring, coordination of administrative operations and support to the ACHI Board of Directors and Committees. 
  • Manages escalated issues to ensure priority issues are addressed immediately.
  • Coordinate Executive Team meetings and maintain agenda and minutes.
  • Monitor and coordinate reporting deadlines to ensure General Manager and Board timelines are met by internal and external stakeholders.
  • Reflect the role of support to the Board including reports and records maintenance.
  • Coordinating and scheduling the Internal Review Panels. 
  • Prepare confidential memos, reports, and correspondence of a legal, financial and personnel nature for the General Manager and Chairs signature; 
  • Transcribe notes, prioritize the workload and activities to meet deadlines.
  • Conducting research, undertake special assignments and compile statistical information. 
  • Promote and incorporate tenant/applicant participation, community development, anti-racism, anti-ableism, and health and safety in all work practices and change initiatives. 

Qualifications:

  • Completion of secondary school program and some post secondary secretarial training.
  • Training in report writing, combined with progressively responsible secretarial/administrative experience.
  • Experience in governance including prior experience as a Board Secretary, producing official minutes, etc. 
  • Demonstrated secretarial or administrative experience handling a broad range of administrative matters.
  • Working knowledge of TCHC's and AHCI's organizational structure would be helpful in responding to enquiries from internal and external sources and to appropriately direct documents within the organization.
  • Demonstrated oral and written communication skills are required to compose correspondence, design presentations/graphics materials and respond to information requests from a wide range of internal and external contacts.
  • Computer proficiency to operate fully programmable word processing equipment; and to utilize numerous software packages to design presentations and generate various statistical displays and graphics (i.e. MS Word, Excel, PowerPoint, Visio, Access, etc).
  • Ability to utilize independent judgement in performing tasks with minimal supervision.
  • Knowledge of Housing Services Act and social housing policies and procedures to ensure correct processes have been completed and procedures followed.
  • Excellent organizational and customer service skills are also necessary to efficiently, and effectively manage the Board support and the office of the Director.


Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by December 31, 2013 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: December 13, 2013

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Full-time Opportunity

Manager, Housing Program Administration


File#:TCHC #13HC(E)45
Salary:$75,280.32–$91,747.88
Location:176 Elm Street
Class:Management – Grade Level 7

Access Housing Connections Inc. (Housing Connections) is a subsidiary of Toronto Community Housing and is managed by its own Board of Directors. Housing Connections is focused on improving access to affordable housing options in the City of Toronto. We oversee the access system for subsidized housing in the City and work in partnerships to administer Housing Programs with private landlords.

Responsibilities:

• Manage the day to day financial and business operations of the Housing Program Administration Unit;
• Manage the Business relationship between the Unit and external stakeholders including the City of Toronto as Service Manager, various Ministries, private sector landlords and supporting agencies.
• Develop performance and program reports to ensure key stakeholders receive the information required to assess unit performance against key accountabilities.
• Analyzes complex business issues and implements solutions that ensure integrity of core business systems and compliance with operating agreements.
• Manage/coordinate large projects that may span across City and corporate boundaries
• Facilitate the design and implementation of the Unit's annual operating plan including its subsidy allocation budget and resource forecasts;
• Develop, implement and monitor key business processes and financial performance to identify and implement risk reduction strategies and operations best practices;
• Direct and develop a team to reflect the brand and values of the company and to ensure that a range of front line services are coordinated in a manner that supports innovation, enhanced customer service delivery and streamlined operational activities to increase efficiency;
• Participate and contribute to Housing Connections strategic planning;
• Manage and develop new business relationships with external businesses, vendors
and suppliers;
• Provide leadership and support to stakeholder groups such as the Board Advisory Council. 

Qualifications:

• Post secondary education in fields such as business or financial management, property management or community development.
• Minimum of 7 years experience in a leadership or managerial capacity.
• Experience with analysis and allocations of large budgets.
• Demonstrated ability to manage multiple stakeholder interests.
• Demonstrated leaderships qualities and outstanding interpersonal skills.
• Proven ability to analyze and interpret data, prepare reports and statements.
• Experience and understanding of IT operations delivery and technology advances.
• Proven ability to interact effectively with staff and managers within the corporation and sector organizations.
• Excellent project management, negotiation, coordination and organizational skills to manage, influence and improve best practices.
• Superior listening, dialogue, writing, conflict resolution and presentation skills.
• Commitment to excellent service, quality housing, fair and equitable treatment, learning, and, respect for human rights and dignity of all stakeholders. 



Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by May 15, 2013 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: May 1, 2013

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Permanent Opportunity

Operations Coordinator


File#:TCH#13HCE39
Salary:$66,489.36 - $81,099.69
Location:176 Elm Street
Class:Management – Grade Level 6
Unit:Office of the General Manager

Housing Connections is a subsidiary of Toronto Community Housing and is managed by its own Board of Directors. Housing Connections is focused on improving access to affordable housing options in the City of Toronto. We oversee the access system for subsidized housing in the City and work in partnerships to administer Housing Programs with private landlords.

Responsibilities:

• Reports to GM on sensitive day-to-day issues that require attention and resolution.
• Researches and analyzes issues for the GM and prepares reports outlining actions to be taken.
• Liaises with various positions within Housing Connections to support the internal coordination amongst the GM's direct reports.
• Researches, plans, and implements special projects.
• Provides project management support for the GM, e.g. monitors implementation of projects and delegated tasks to ensure assignments are on schedule.
• Works independently to perform specialized tasks, including report preparation, investigation, research, control and co-ordination of various documentation and processes.
• Compiles and discloses as appropriate, information of a confidential or sensitive nature.
• Communicates with various internal departments to coordinate projects and/or activities and liaises with external parties including City Councilors, Board members, agencies, etc. on behalf of the GM.
• Responds to telephone and written inquiries on behalf of GM.
• Manages division deadlines and materials for Committee and Board reporting.
• Establishes work procedures and standards to improve efficiency and effectiveness of assigned operations.
• Provides advice on issues, trends and strategic directions to GM and senior staff to facilitate understanding and cooperation; and promoting strategies and service delivery with applicants, housing providers and other key stakeholders.
• Develops strategic, business and operational plans, and business cases related to the administration of the Division; developing and delivering presentations.
• Consults with staff to develop and recommend strategies and courses of action; advising management on the resolution of issues, and the development, selection, implementation of tasks.
• Participates as a member of the Management Team and interdivisional committees related to a variety of operational and policy/project development issues.
• Leads and manages project teams and working groups, or components of project teams, involved in developing and managing initiatives and requirements; preparing comprehensive analyses, briefings and reports.

Qualifications:


• Post secondary education in a relevant field.
• Minimum of 5 years experience in a large operations environment or equivalent environment.
• Experience working within a unionized setting and with a diverse client group comprised of residents with varying degrees of social and economic vulnerability.
• Solid knowledge and understanding of key community and social issues related to Access to Housing and the social housing environment.
• Knowledge of various community agencies, city departments, and other stakeholders.
• Excellent coordination, project management, and organizational skills with an ability to manage a number of varied tasks and responsibilities simultaneously.
• Superior listening, writing and verbal skills.
• Advanced analytical and problem solving skills and proven ability to develop practical and creative solutions.
• Advanced team-oriented and interpersonal skills, sound judgment, discretion and tact.
• Strong knowledge of word processing, spreadsheet applications, charts, graphs, and reports.

Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by May 8, 2013 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: April 24, 2013

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Temporary Opportunity

Coordinator, Administration and Business Improvement


File#:TCH#13HCE35
Salary:$58,936.56 – $71,937.28
Location:176 Elm Street
Class:Management – Grade Level 5

The Coordinator, Administration and Business Improvement has two primary roles. The Coordinator will work across the business units to support business process mapping, documentation and support, support in developing and reporting performance metrics and support organization service improvement initiatives.

Responsibilities:

• Monitors and maintains the key performance indicators for staff within an assigned team
• Leads, coaches and develops staff to meet/exceed performance standards
• Owns and handles escalated customer contacts to resolution
• Facilitates team communication that demonstrates correspondence that is consistent, clear and customer focused
• Participates in or Leads unit and/or cross business unit projects.
• Works with departmental stakeholders, vendors and partners to resolve issues and identify on-going process improvement opportunities
• Works with Managers to recommend on-going process improvement
• Identify performance indicators across the organization, develop systems and processes to ensure consistent and timely development of unit performance reports.
• Maintains awareness, knowledge of and complies with industry codes of conduct and client program guidelines
• Conducts internal assessments of required business processes and standards
• Provides requested analytical support to all divisions, business improvement projects, and business process reviews
• Liaise with Management Team to recommend ongoing process improvements.
• Transfers vast amount of data raw data to analysis tools, runs queries, ensures data integrity, and analyses and reconciles data with systems
• Support the Administration Unit work processing during periods of high volume or overload. 

Qualifications:

• Supervisory/ managerial experience in an administrative environment is preferred
• Completed post-secondary education related to the job description (e.g. Business Administration, Financial Administration, Operations Management etc.) or an acceptable combination of education and experience
• Practical knowledge of social housing environment or Non-Profit experience is an asset
• Highly developed interpersonal, conflict resolution, problem solving and communication skills
• Ability to prepare concise correspondence, statistics and reports
• Previous experience facilitating performance management is preferred
• Good knowledge of integrated information systems.
• Advanced MS Excel skills (including Macro writing, lookups, "if" statements, linking etc.) and good working knowledge of databases
• Advanced knowledge of office systems and procedures with experience in identifying and analyzing problems and inefficiencies and developing efficient solutions/recommendations
• Strong organizational and time management skills
• Demonstrated pro-activity and initiative
• Excellent customer service and interpersonal skills with the proven ability to communicate respectfully to a diverse population.
• Knowledge of the Housing Services Act, Residential Tenancies Act, as well as issues related to accessing affordable housing 



Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by May 1, 2013 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: April 17, 2013

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Full-time Opportunity

Financial Services Accountant (CUPE Local 79)


File#:TCH#13HC(E)27
Salary:$33.21 - $37.54 per hour
Location:176 Elm Street
Unit:Infrastructure & Support
Positions Available:1

Responsibilities:

• Assists in the preparation of the month-end accruals and journal entries and assist in performing month-end and year-end closings
• Prepares working papers, schedules, and statements for analysis of various balance sheet and operating accounts
• Assists in the preparation of HC‘s Financial Statements by preparing adjusting journal entries and various working papers to support the statements.
• Reviews and investigates detailed reports to determine completeness and accuracy, makes any necessary corrections, investigates unusual transactions and ensures that issues are resolved
• Works with Landlord Services Clerk(s) to ensure client data is accurate prior to monthly cheque runs including but not limited to tenant reconciliations, subsidy confirmation, processing rent adjustments, move-in/move-out process and responding to landlord inquiries
• Supports the monthly Rent Supplement cheque run process
• Maintains schedule of repayment agreements, and ensures compliance to agreements.
• Coordinates banking deposits and petty cash fund
• Review general ledger integrity and investigate general ledger problems
• Monitors compliance of financial standards, policy and procedures
• Reconciliation of inter-company and contract management accounts. Ensures all reconciling items are current and that old items are resolved
• Performs various reviews and analysis of financial transactions, highlighting data, making observations and summarizing findings
• Provides control of general ledger input, processing, posting, allocations and use of proper procedures, as well as provides assistance to financial system users in these areas
• Reviews adjustment batches to ensure accuracy and completeness of supporting documentation
• Provides support during external and internal audits and technical financial/accounting advice and assistance to staff
• Transfers vast amount of data raw data to analysis tools, runs queries, ensures data integrity, and analyses and reconciles data with systems
• Assists in preparing statistical and financial reports for a variety of users.
• Other duties as assigned 

Qualifications:

• Currently enrolled in the 4th or 5th level of CGA or equivalent accounting designation
• 5 years of related experience preferably in the Municipal, Non-Profit or housing sector
• Experience in reconciling accounts, analyzing financial transactions and preparing financial working papers
• Thorough knowledge and experience with financial and accounting practices and procedures
• Good knowledge of integrated accounting systems with special emphasis on the general ledger
• Advanced MS Excel skills (including Macro writing, lookups, "if" statements, linking etc.) and good working knowledge of databases
• Advanced knowledge of office systems and procedures with experience in identifying and analyzing problems and inefficiencies and developing efficient solutions/recommendations
• Excellent communication and interpersonal skills with the ability to liaise with all levels of staff, the public and other external stakeholders
• Excellent co-ordination and organizational skills to meet tight time lines and deal with conflicting priorities and work demands
• Ability to provide respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
• Accurate, careful and detail minded is a must 



Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by April 17, 2013 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: April 3, 2013

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Permanent Opportunity

Manager, Access to Housing


File#:TCH#12HC89
Salary:$86,299.97 - $105,243.87
Location:176 Elm Street
Class:Management – Grade Level 8
Unit:Housing Connections
Positions Available:1

As an integral part of the leadership team, the Manager, Access to Housing will report to the General Manager and be responsible for all aspects of administration of the Centralized Waiting List for subsidized housing in the City of Toronto.

Responsibilities:

• Recommends and participates in the development and implementation of policies, procedures and other initiatives dealing with various issues including access to housing, poverty and violence against women
• Negotiates business partnerships with social housing agencies
• Facilitates solutions to housing provider issues
• Creates forums for dialogue on issues facing applicants
• Ensures efficient and effective operation of processes within the unit
• Identifies issues and trends and ensures compliance with legislation
• Ensures that staff are well trained, high quality performers who help achieve business targets
• Manages all aspects of the coordinated access system; including front-line service delivery to applicant households
• Implements new e-mail management system
• Works with elected officials and acts as an advocate, responding to correspondence and making presentations, as required
• Negotiates changes to policy guidelines and operating agreements with the City of Toronto and participates in policy development
• Establishes communication plans and procedures regarding new legislative changes
• Establishes partnerships with agencies and enters into collaborative ventures with housing providers
• Reviews divisions operational plans and outcomes and assists supervisors and customers
• Leads or coordinates business analysis related to changes in legislation and implements changes
• Develops the unit's operating and capital budget
• Manages spending and contributes to quarterly report preparation
• Participates in financial analysis of new business opportunities
• Conducts cost analysis, ensures effective management of contracts, disbursements and enforces budget control
• Develops a marketing strategy for new business partners
• Participates in activities related to unit design, team development and the creation of staffing models

Qualifications:

• Minimum seven (7) years of management experience, working in a social housing setting
• University degree in business administration or social services, or related areas (or an equivalent combination of education and on-the-job experience)
• Proven experience with project management, strategic planning and implementation
• Ability to provide effective customer service administration, business process planning and reorganizing
• Experience with budgeting and fiscal planning
• Strong negotiation and conflict resolution skills
• A strong customer service and marketing orientation
• Ability to analyze and interpret financial data and prepare financial reports and statements
• Demonstrated experience working with senior business leaders or Board volunteers
• Previous exposure to the non-profit sector
• Highly organized and analytical
• Keen active listening skills and an ability to communicate effectively both orally and in writing



Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by December 28, 2012 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: December 13, 2012