IMPROVED CUSTOMER SERVICE

We will renew our emphasis on customer-focused service, and will provide consistent, convenient, and respectful customer service.

• Developing a shared Customer Service Charter that outlines common expectations of service standards, measurement and clear accountability
• Working with our union partners to enhance the customer experience

HEALTHY WORKPLACES

We will continue to create and sustain an engaged, diverse and inclusive workforce.

• Expanding wellness programs and staff training for healthy living
• Developing a wide range of skills and competencies in our future leaders
• Strengthening our Diversity Strategy and measuring its impact

IMPROVED FINANCIAL DISCIPLINE

We manage our finances prudently and will continue to pursue strategies to improve business performance.

• Ensuring long-term financial health
• Increasing revenues by efficient management of vacancies and generating income from new sources such as rooftop leasing

MANAGED RISK AND EFFECTIVE GOVERNANCE

We will improve our ability to identify and mitigate risks. We will clearly identify who is responsible and accountable for achieving our strategic goals.

• Putting in place a system to monitor performance and the communication of results
• Re-aligning the corporation's operating, development, revenue generation and subsidiary structures

BETTER COMMUNICATIONS

We will improve how we communicate with tenants, staff, partners and stakeholders.

• Keeping tenants better informed through more regular communication, in plain English and multiple languages
• Creating more opportunities for dialogue
• Strengthening our capacity to communicate with staff
• Engaging stakeholders on our vision and priorities
• Sharing best practices and our success stories 

Related Links: the front door, Media Advisories / Releases