WSIB Claims Consultant

Toronto Community Housing

Toronto Community Housing (“TCH”) is the largest social housing provider in Canada and the second largest in North America. It is home to approximately 164,000 persons with low and moderate-incomes in its 58,500 residential units. Our tenant population includes seniors, families, singles, refugees, recent immigrants to Canada, and people with special needs. Our tenants come from diverse backgrounds. This diversity includes age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race as well as increasing diversity in lifestyles and values. Our portfolio includes more than 360 high-rise and low-rise apartment buildings throughout the city.

WSIB Claims Consultant

File#:	TCH#12HRE36
Salary:	$66,489.36 - $81,099.69
Location:	931 Yonge Street
Division:	Human Resources
Class:	Management – Grade Level 6
Unit:	Health, Safety and Wellness
Positions Available:	1

Responsibilities:

• Issues Form 9 and Recurrence 7 for return to work and recurrence cases

• Monitors and follow up WSIB adjudication process with internal and external parties

• Monitors statements to ensure "worker criteria" is met in accordance with WSIB legislation

• Ensures WSIB is notified of any changes in employment status

• Notifies Payroll personnel of any delays or changes of employee's claims

• Provides monthly lost time reports to Payroll and Benefits and Rehabilitation/Ergonomics Consultant

• Provides WSIB compliance advice to Human Resources and Labour Relations and other units/divisions in assisting in complex and difficult cases

• Manages and trains staff on the Quatro Safety System and provides training on WSIB

• Provides consultation on NEER, CAD 7, workwell, revenue and return to work schedule 1 compliances

• Represents the Corporation on Industry Committees and Consultations as required

• Identifies needs and co-ordinates arrangements for independent medicals, functional abilities examinations, mediations and ergonomic assessments

• Provides program support and counseling and acts as a resource to employees, supervisors, managers and the organization throughout the disability period

• Attends WSIB ergonomic, mediation and return to work meetings

• Provides assistance and conducts return to work plans and programs where necessary

• Liaises with Rehabilitation/Ergonomics Consultant on WSIB return to work issues

• Provides quarterly NEER and monthly statistical reports

• Provides statistical and cost outline on strategic and complex cases for case management

• Provides file summaries to the Labour Relations and Legal Services Units for litigation cases

• Reviews monthly WSIB statements to verify appropriate benefits paid

• Writes objection letters for reconsideration requests at the claims adjudication level

• Ensures adjudication decisions are communicated in writing and that Appeal issues are acknowledged

• Researches and coordinates files for WSIB appeals and WSIA tribunals

• Represents the Corporation at Appeals and WSIA mediations and tribunals (oral hearings or written submissions)

 

Qualifications:

 

• Minimum of five (5) years relevant experience

• Post-secondary education in Disability Management, Occupational Health & Safety, Human Resources or other related field

• Extensive working knowledge of the Workplace Safety and Insurance Act and WSIB Operational Policies, with the ability to research and apply them to individual cases

• Familiarity with the statues relevant to and affecting WSIB including: Ontario Human Rights Code, Labour Relations Act, Employment Standards Act, Occupational Health & Safety Act, Canada Pension Act and Personal Information Protection and Electronic Documents Act

• Experience applying legal and technical terminology regarding WSIB entitlement criteria, legislative obligations and policy interpretations

• Working knowledge of computer applications including Microsoft Office and disability/claims management software

• Strong ability to assess cases and make recommendations to Manager, Health, Safety and Wellness, Rehabilitation/Ergonomics Consultant and management staff regarding cost, probability and potential case outcomes

• Ability to assess and make recommendations in reference to Mediations, Appeals and Tribunals

• Knowledge of Human Rights, Benefits, Employment and Labour Relations as it related to the probable outcomes of complex rehabilitation cases

• Experience working within a unionized setting and with a diverse client group

• Experience working in a large corporate environment would be considered an asset

• Expert communication and interpersonal skills to deal with all levels of staff, managers, bargaining agent representatives and external stakeholders

• Highly-developed analytical, problem solving and conflict resolution skills

 

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by May 25, 2012 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca

Posting Date: May 11, 2012