Superintendent

Toronto Community Housing

Toronto Community Housing (“TCH”) is the largest social housing provider in Canada and the second largest in North America. It is home to approximately 164,000 persons with low and moderate-incomes in its 58,500 residential units. Our tenant population includes seniors, families, singles, refugees, recent immigrants to Canada, and people with special needs. Our tenants come from diverse backgrounds. This diversity includes age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race as well as increasing diversity in lifestyles and values. Our portfolio includes more than 360 high-rise and low-rise apartment buildings throughout the city.

Superintendent

File#:	TCH#12CHE28
Salary:	$27.66 per hour
Location:	Leonardo Court (OUB), Saranac Apartments (OUB), Scattered Houses (S&S), Roding Park Place (OUD), Lawrence Heights (OUF), 140 The Esplanade (OUJ), 220 Eglinton Ave. East (OUL), Central Floater
Division:	Operations
Class:	CUPE Local 416
Unit:	Community Housing

Reporting to the Community
Housing Supervisor, the Superintendent is responsible for providing excellent
customer service to tenants and for the effective operations of a small to medium size, social housing portfolio of low to
moderate complexity of issues.  You
will work closely as a team member of the Community Housing Unit staff to provide
excellent customer service and quality housing environments for tenants in a
diverse building community.  You may be required
to provide work direction, training, support, coaching and mentoring to
building staff.

 

The successful candidate
will respond creatively to existing and emerging needs of tenants and their
communities in areas such as:  customer
service, building maintenance and cleanliness, community development,
anti-racism, long term care, community health, marketing and tenant
participation. 

 

You will be responsible for
the health and safety, security and structural integrity of the building and
its maintenance including housekeeping, semi-skilled repairs and preventative
maintenance on plant, equipment and residential units, life safety tests,
inspections, recording and reporting procedures.

Responsibilities:

Customer Service

·         Actively supports, promotes and assists in the implementation of the Toronto Community Housing Corporation’s Community Management Plan (CMP) initiatives and Toronto Community Housing’s policies and procedures

·         Actively works with tenant representatives and supports the Tenant Participation System

·         Provides support, responds to and maintains effective working relationships with a diverse tenant population and internal and external stakeholders on a variety of issues 

·         Acts as a resource and liaises with agencies and organizations to facilitate partnerships and address building wide issues

·         Advocates on behalf of tenants especially in making referrals to community agencies

·         Responsible for performing and assisting in all aspects of marketing units to potential customers

·         Delivers notices to tenants and posts notices within the building 

 

Community Health

·         Maintains and ensures that all building security and safety systems are functioning

·         According to legislative requirements and Toronto Community Housing standards, performs fire and life safety tests, completes fire safety logs and performs unit inspections and checks

·         Maintains a safe workplace at all times, consistent with legislation including:  Ontario Health and Safety Act, Joint Health & Safety Policy, Social Housing Reform Act, Residential Tenancies Act, Fire Safety Code, etc.

·         Actions pest control and participates in and evaluates pest infestation programs

·         Responsible for external and internal building hygiene and cleanliness

·         Prepares and is responsible for cleanliness and repair of vacant units

·         Maintains walkways clear of snow and ice

·        Maintains building access

·         Maintains information related to emergency procedures 

·         Participates in tenant information sessions  and meetings as required 

 

Leadership

·         Provides work direction, training, support, coaching and mentoring to building staff/team as required

·         Works as a team and co-ordinates tasks and work to be performed

·         Provides orientation to site staff as required regarding job functions and proper use of tools and equipment

·         Plans, organizes and monitors cleaning and maintenance schedules

·         Provides creative and strategic advice to management in areas such as but not limited to improving business practices, cost savings etc.

 

Administrative Duties

·         Initiates, monitors and evaluates building maintenance work that is performed by contractors

·         Plans and implements all major and minor work and site specific contracts including obtaining price quotes and evaluates bids for work to be performed

·         Spends funds within approved budget limits, obtains price quotes and provides input into the capital budget requirements

·         Verifies and authorizes for payment goods and services received

·         Co-ordinates work with other Toronto Community Housing resources and identifies needs and discrepancies as they relate to the overall building operation

·         Performs tenancy functions including but not limited to rent collection, tenant charges related to damages, serves notices, attends hearings as required and follows up on outstanding annual reviews, assists with evictions and eviction prevention, etc.

·         Performs move-out and move-in inspections to units and documents findings and actions work to be done

·         Operates a variety of mobile, computing and communication devices and software for the purpose of performing daily work

·         Actions, assigns and monitors work orders and prepares work orders for the purpose of scheduling work

·         Maintains various log books, time sheets, schedules and other documentation

·         Prepares various correspondence, notices and reports as required 

·         Monitors and maintains an inventory of all equipment and supplies 

·         Responsible for booking and administration of amenity space at site and all other related functions 

·         Other duties as assigned

 

Building Systems

·         Monitors and inspects building facilities and equipment, ensuring that all buildings are properly maintained and safe at all times 

·         Plans, develops and implements maintenance schedules for the building and its equipment

·         Performs regular preventative maintenance requirements such as routine checks, tests, adjustments and cleaning to plumbing, heating and mechanical systems and ensures completion of program annually 

·         Monitors all preventative maintenance contracts

·         Monitors the environmental, mechanical and structural integrity of buildings

·         Implements and monitors energy conservation measures within building(s)

 

Maintenance and Repair

·         Performs semi-skilled plumbing, heating, electrical and carpentry repairs and routine appliance repairs 

·         Performs all maintenance work and repairs related but not limited to smoke detectors, fire alarm systems, window repairs, garbage chutes, walls, ceilings, floors, etc. 

·         Operates and performs maintenance on all power and manual ground equipment. Performs landscaping duties as required 

·         Operates and maintains all janitorial equipment and snow removal equipment as required 

·         Operates and maintains pick-up trucks, site vehicles and large tractors (over 20 horsepower and in excess of 1500 lbs.) as required 

·         Maintain, refurbish and properly store tools and equipment 

·         Performs scheduled inspections of internal and external building systems, equipment and conditions

·         Responds appropriately to emergency situations 

·         Performs other duties as assigned

Qualifications:

·         A minimum of two (2) years experience in maintenance, semi-skilled repairs and housekeeping in a residential or institutional environment

·         Demonstrated experience performing semi-skilled maintenance and repairs (e.g. electrical, plumbing and carpentry, painting, drywall, flooring, window repairs, etc.)

·         Demonstrated experience operating manual and power tools and equipment

·         Demonstrated experience in cleaning or janitorial work and the ability to operate janitorial equipment

·         Experience utilizing a variety of mobile, computing and communication devices

·         Demonstrated experience providing excellent customer service in a diverse work environment

·         Demonstrated ability to provide work direction, plan, organize and monitor work schedules (e.g. cleaning and maintenance schedules)

·         Ability to build and sustain effective partnerships

·         Ability to communicate effectively in oral and written English

·         Good interpersonal skills and the ability to work independently and as a valuable team player

·         Knowledge of life safety systems and preventative maintenance 

·         Must be familiar with applicable codes and legislation such as Occupational Health and Safety Act, Workplace Hazardous Materials Information System (WHMIS), Residential Tenancies Act, Social Housing Reform Act (SHRA), Personal Information Protection and Electronic Documents Act (PIPEDA), Municipal Freedom of Information and Protection of Privacy Act (MFIPPA), Ontario Fire Code, the Ontario Human Rights Code and City By-laws

·         Must be familiar with applicable Toronto Community Housing plans, strategies, and policies such as Community Management Plan (CMP), Workplace Diversity Policy, Community Health, Tenant Participation, Accessibility and Conflict of Interest policies

·         Must be able to travel to assigned locations on a daily basis and must be willing to return to work for major emergencies as required

·         Where the operation of a vehicle or equipment requires a valid drivers license, the employee must posses same

·         Must be familiar with Toronto Community Housing Code of Conduct

·         Ability to perform heavy lifting and work outside as required

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by May 23, 2012 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca

Posting Date: May 10, 2012