Field Operations Supervisor

Toronto Community Housing

Toronto Community Housing (“TCH”) is the largest social housing provider in Canada and the second largest in North America. It is home to approximately 164,000 persons with low and moderate-incomes in its 58,500 residential units. Our tenant population includes seniors, families, singles, refugees, recent immigrants to Canada, and people with special needs. Our tenants come from diverse backgrounds. This diversity includes age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race as well as increasing diversity in lifestyles and values. Our portfolio includes more than 360 high-rise and low-rise apartment buildings throughout the city.

Temporary Opportunity

Field Operations Supervisor


File#:TCH#14CSU(E)81
Salary:$66,489.36 – $81,099.69
Location:931 Yonge St.
Division:Operations
Class:Management Grade 6
Unit:Community Safety
Hours:36.25 hours per week
Positions Available:1

POSITION SUMMARY

Within TCH, the Community Safety Unit (CSU) provides innovative safety promotion and security services to its communities. The CSU provides a full range of safety services in a social setting that supports a community development approach to safety and engages tenants rather than acting as guardians of communities.

As a Field Operations Supervisor, you will coordinate and supervise a large team of security staff in providing community patrol and response coverage to TCH communities, incorporating site and mobile control, special constables, security dispatch service and parking services in conjunction with outside agencies such as the police, fire and ambulance services.

Responsibilities:

  • Coordinates and manages staff teams in providing security coverage
  • Assumes primary responsibly in crisis and emergency situations
  • Coaches, mentors, supports and disciplines staff
  • Drafts reports and maintain records
  • Processes legal forms
  • Documents expenditures
  • Conducts performance reviews
  • Processes and administers reports
  • Develops security plans, policies and innovative methods of service delivery
  • Establishes effective working relationships and partnerships with police, emergency services, social services, residents, staff and managers
  • Administers fleet of vehicles
  • Attends tenant meetings to answer enquiries and attends court appearances to provide evidence

Qualifications:

  • Should possess five (5) years of experience as a Community Patrol Officer or equivalent, with at least one (1) year as a Special Constable
  • A college diploma in law enforcement or equivalent
  • Possess and maintain full security and police clearance including fingerprinting and background check
  • Thorough knowledge of safety and security policies, practices, and techniques including on-site, mobile, bike patrol and dispatch systems
  • Ability to effectively supervise, monitor and mentor staff
  • Knowledge of crisis intervention and investigatory techniques to handle emergency situations
  • Knowledge of relevant legislation, statutes, by-laws and practices including the Criminal Code, Residential Tenancies Act, Fire Safety Act, various municipal, parking and enforcement by-laws, building and safety standards
  • Knowledge of TCH policies to ensure compliance and consistency in the delivery and assessment of security activities
  • An understanding of TCH's diverse housing environments
  • Knowledge of applicable Collective Agreements, Workplace Discrimination and Harassment Policies
  • Well developed analytical and conceptual skills to evaluate deployment needs and assess responses required in emergency and crisis situations
  • Well developed organizational and decision-making skills
  • Ability to liaise effectively with Police Departments, Fire Departments, other governmental agencies and staff
  • Strong written communication skills to prepare management reports and briefing materials
  • Must be able to work shifts

APPLICATION PROCESS


1. Police Clearance Letter

All applicants are required to submit a Police Clearance Letter with their resume at the time of resume submission (Clearance Letters must be dated within the last 6 months).
A Clearance Letter is a formal document produced on secure paper indicating that the subject of the inquiry has no criminal convictions in the National Repository of Criminal Records maintained by the RCMP. Police Clearance Letters can be obtained at various locations depending upon your area of residence.


Police Clearance Letters can be obtained at the following locations:
Toronto Police Headquarters
40 College Street
www.torontopolice.on.ca/recordsmanagement/clearance.php

Peel Regional Police
7750 Hurontario Street
www.peelpolice.on.ca
York Regional Police
9350 Yonge Street, or
17250 Yonge Street
www.police.york.on.ca/hq/index.htm

Requests for Clearance Letters must be made in person. Some locations provide same day service. Please check the individual locations for their business hours. Letters are obtained at the applicants' expense.

Resumes sent without a Police Clearance Letter will not be considered.



Please note: applications sent by email must only be sent to human.resources@torontohousing.ca. All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by July 3, 2014 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca



Posting Date: June 18, 2014