Field Operations Supervisor

Toronto Community Housing

Toronto Community Housing Corporation (“TCHC”) is Canada’s largest social housing provider. We provide homes to 58,500 households with low and moderate incomes, in some 350 developments across the city. Our residents include seniors, families, singles, refugees, recent immigrants to Canada and people with special needs. Our resident population reflects a broad diversity in terms of age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race, as well as increasing diversity in lifestyles and values. Our 1,600 employees work to achieve our vision of better homes, better neighbourhoods, and a better Toronto for all.

Temporary Opportunity

Field Operations Supervisor

Salary:$66,489.36 – $81,099.69
Location:931 Yonge St.
Class:Management Grade 6
Unit:Community Safety
Hours:36.25 hours per week
Positions Available:1


Within TCH, the Community Safety Unit (CSU) provides innovative safety promotion and security services to its communities. The CSU provides a full range of safety services in a social setting that supports a community development approach to safety and engages tenants rather than acting as guardians of communities.

As a Field Operations Supervisor, you will coordinate and supervise a large team of security staff in providing community patrol and response coverage to TCH communities, incorporating site and mobile control, special constables, security dispatch service and parking services in conjunction with outside agencies such as the police, fire and ambulance services.


  • Coordinates and manages staff teams in providing security coverage
  • Assumes primary responsibly in crisis and emergency situations
  • Coaches, mentors, supports and disciplines staff
  • Drafts reports and maintain records
  • Processes legal forms
  • Documents expenditures
  • Conducts performance reviews
  • Processes and administers reports
  • Develops security plans, policies and innovative methods of service delivery
  • Establishes effective working relationships and partnerships with police, emergency services, social services, residents, staff and managers
  • Administers fleet of vehicles
  • Attends tenant meetings to answer enquiries and attends court appearances to provide evidence


  • Should possess five (5) years of experience as a Community Patrol Officer or equivalent, with at least one (1) year as a Special Constable
  • A college diploma in law enforcement or equivalent
  • Possess and maintain full security and police clearance including fingerprinting and background check
  • Thorough knowledge of safety and security policies, practices, and techniques including on-site, mobile, bike patrol and dispatch systems
  • Ability to effectively supervise, monitor and mentor staff
  • Knowledge of crisis intervention and investigatory techniques to handle emergency situations
  • Knowledge of relevant legislation, statutes, by-laws and practices including the Criminal Code, Residential Tenancies Act, Fire Safety Act, various municipal, parking and enforcement by-laws, building and safety standards
  • Knowledge of TCH policies to ensure compliance and consistency in the delivery and assessment of security activities
  • An understanding of TCH's diverse housing environments
  • Knowledge of applicable Collective Agreements, Workplace Discrimination and Harassment Policies
  • Well developed analytical and conceptual skills to evaluate deployment needs and assess responses required in emergency and crisis situations
  • Well developed organizational and decision-making skills
  • Ability to liaise effectively with Police Departments, Fire Departments, other governmental agencies and staff
  • Strong written communication skills to prepare management reports and briefing materials
  • Must be able to work shifts


1. Police Clearance Letter

All applicants are required to submit a Police Clearance Letter with their resume at the time of resume submission (Clearance Letters must be dated within the last 6 months).
A Clearance Letter is a formal document produced on secure paper indicating that the subject of the inquiry has no criminal convictions in the National Repository of Criminal Records maintained by the RCMP. Police Clearance Letters can be obtained at various locations depending upon your area of residence.

Police Clearance Letters can be obtained at the following locations:
Toronto Police Headquarters
40 College Street

Peel Regional Police
7750 Hurontario Street
York Regional Police
9350 Yonge Street, or
17250 Yonge Street

Requests for Clearance Letters must be made in person. Some locations provide same day service. Please check the individual locations for their business hours. Letters are obtained at the applicants' expense.

Resumes sent without a Police Clearance Letter will not be considered.

Please note: applications sent by email must only be sent to All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by July 3, 2014 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260

Posting Date: June 18, 2014

How to apply

Interested candidates must apply using one of the following methods before the posting close date:

  1. Email your application. This method of application is highly preferred. Applications sent by email, MUST ONLY be sent to, and MUST INCLUDE the job title and job competition file # in the subject line.
  2. Mail or fax your application. Mailed or faxed resumes and cover letters must be received by the closing date and should be sent to:
    Human Resources Division
    Toronto Community Housing
    931 Yonge St. 4th Floor
    Toronto, Ontario M4W 2H2
    Fax: 416-981-4260

You must quote the job competition file # on your resume or cover letter if sending your application through fax.

Application notes:

  • Applicants are required to demonstrate in their applications/resumes that their qualifications match those specified in the job posting. Only information submitted prior to the posting close date will be acceptable.
  • It is the applicant's responsibility to ensure that their application is submitted based on the instructions provided above in the "How To Apply" section of this posting.
  • We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing's Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at