Dispatcher

Toronto Community Housing

Toronto Community Housing (“TCH”) is the largest social housing provider in Canada and the second largest in North America. It is home to approximately 164,000 persons with low and moderate-incomes in its 58,500 residential units. Our tenant population includes seniors, families, singles, refugees, recent immigrants to Canada, and people with special needs. Our tenants come from diverse backgrounds. This diversity includes age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race as well as increasing diversity in lifestyles and values. Our portfolio includes more than 360 high-rise and low-rise apartment buildings throughout the city.

Dispatcher

File#:	TCHC#12CSE39
Salary:	$24.52 - $25.63 per hour
Location:	365 Bloor Street East, 8th Floor
Division:	Operations
Class:	OPSEU Local 529
Unit:	Community Safety

AN ELIGIBILITY LIST WILL BE CREATED FROM THIS COMPETITION AND WILL BE IN EFFECT FOR UP TO SIX (6) MONTHS, FOR ANY FUTURE TEMPORARY AND/OR PERMANENT DISPATCHER POSITIONS THAT MAY BECOME AVAILABLE

The Community Safety Unit (CSU) provides innovative safety promotion and security services to its communities. The CSU provides a full range of safety services in a social setting that supports a community development approach to safety and engages tenants rather than acting as guardians of communities.

We are looking for an individual with the ability to learn radio/dispatch skills to receive, assess, and respond to telephone calls involving requests for assistance, filing complaints, reporting incidents and emergencies

 

 

Responsibilities:

 

• Dispatches Community Patrol Officers to TCH sites requiring service

• Conducts Canadian Police Information Centre (CPIC) checks

• Monitors Community Patrol Officers' and Supervisors' locations in the field to ensure their personal safety and enable effective communication to the field

• Records and maintains accurate records

• Promotes customer service in the dispatch centre by responding to calls using telephone and two way radio systems

• Other related duties as assigned

 

Qualifications:

 

• Ability to utilize crisis intervention skills to obtain information in emergencies and to dispatch security personnel

• Demonstrated knowledge of how to operate a telephone switchboard, a two-way radio and communication systems

• Familiarity with or the ability to learn specific radio call signs and phonic alphabet

• Good verbal communication and interpersonal skills to liaise with tenants, police, fire, ambulance, and co-workers

• Demonstrated judgment to assess situations and respond appropriately

• Able to establish priority of responses in a high-volume and time-sensitive environment

• Ability to input and manipulate data using word processing and spreadsheet software (i.e. Excel and Word) to update and maintain security and dispatch records

• Good listening skills and a commitment to providing excellent customer service

• Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)

• Ability to report detailed information accurately and deal with confidential information

• Good time management skills

• Ability to work varying shifts and flexibility to be re-assigned as necessary

• Familiarity and the ability to learn the Criminal Code, Trespass to Property Act, and Tenant Protection Act is an asset

• Second language an asset

• Possess and maintain full security and police clearance including fingerprinting and background check

 

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by June 6, 2012 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260
E-mail: Human.Resources@torontohousing.ca

Posting Date: May 24, 2012