UNION: OPSEU Local 529
UNIT: Community Safety Unit
SALARY: $23.11/hr-$24.16/hr (40 hrs/week)
LOCATION: 365 Bloor St.

Position Summary

Toronto Community Housing is the largest social housing provider in Canada and the second largest in North America. It is home to about 164,000 low and moderate-income tenants in 58,500 households, including seniors, families, singles, refugees, recent immigrants to Canada and people with special needs. Our tenants come from diverse backgrounds. This diversity includes age, education, language, sexual orientation, mental and physical disability, religion, ethnicity and race as well as increasing diversity in lifestyles and values. Our portfolio includes more than 360 high-rise and low-rise apartment buildings throughout the city. We are recognized as one of Canada’s top 100 Employers, as well as one of the top 75 Employers in the GTA.

Within TCHC, the Community Safety Unit (CSU) provides innovative safety promotion and security services to its communities. The CSU provides a full range of safety services in a social setting that supports a community development approach to safety and engages tenants rather than acting as guardians of communities. The CSU is looking for an individual with the ability to learn radio/dispatch skills to receive, assess, and respond to telephone calls involving requests for assistance, filing complaints, reporting incidents and emergencies.

Key responsibilities

• Dispatch Community Patrol Officers to TCHC sites requiring service
• Conduct Canadian Police Information Centre (CPIC) checks
• Monitor Community Patrol Officers’ and Supervisors’ locations in the field to ensure their personal safety and enable effective communication to the field
• Record and maintain accurate records
• Promote customer service in the dispatch centre by responding to calls using telephone and two way radio systems
• Other related duties as assigned

Qualifications

• Ability to utilize crisis intervention skills to obtain information in emergencies and to dispatch security personnel
• Demonstrated knowledge of how to operate a telephone switchboard, a two-way radio and communication systems.
• Familiarity with or the ability to learn specific radio call signs and phonic alphabet
• Good verbal communication and interpersonal skills to liaise with tenants, police, fire, ambulance, and co-workers.
• Demonstrated judgment to assess situations and respond appropriately
• Able to establish priority of responses in a high-volume and time-sensitive environment
• Ability to input and manipulate data using word processing and spreadsheet software i.e. Excel and Word, to update and maintain security and dispatch records
• Good listening skills and a commitment to provide excellent customer service
• Ability and sensitivity in providing respectful service to a diverse population (age, race, language, gender, sexual orientation, culture and disability)
• Ability to report detailed information accurately and deal with confidential information
• Good time management skills
• Ability to work varying shifts and flexibility to be re-assigned as necessary
• Familiarity and the ability to learn the Criminal Code, Trespass to Property Act, and Tenant Protection Act is an asset
• Second language an asset

Note: Maintaining a full police security clearance, including fingerprinting and police background check is a requirement for this position.

APPLICATION PROCESS:

All applicants are required to submit a police Clearance Letter with their resume at the time of resume submission (Clearance Letters must be dated within the last 6 months). A Clearance Letter is a formal document produced on secure paper indicating that the subject of the inquiry has no criminal convictions in the National Repository of Criminal Records maintained by the RCMP. Resumes sent without a Clearance Letter will not be considered. Police Clearance Letters can be obtained at various locations depending upon your area of residence.

Police Clearance Letters can be obtained at the following locations:

Toronto Police Headquarters
40 College Street
www.torontopolice.on.ca/recordsmanagement/clearance.php

Peel Regional Police
7750 Hurontario Street
www.peelpolice.on.ca

York Regional Police
9350 Yonge Street, or 
17250 Yonge Street 
www.police.york.on.ca/hq/index.htm

Requests for Clearance Letters must be made in person. Some locations provide same day service. Please check the individual locations for their business hours. Letters are obtained at the applicants' expense.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, visible minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to human.resources@torontohousing.ca.

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street, 4th Floor Toronto, ON M4W 2H2
Fax: 416-981-4260
E-mail: Human.Resources@torontohousing.ca