Applicant Representative (1 Permanent, 2 Temporary + Eligibility List)

Housing Connections

Access Housing Connections Inc. (Housing Connections) is a wholly owned subsidiary of Toronto Community Housing. Housing Connections manages the centralized waiting list for social housing in Toronto working with approximately 66,000 eligible households and 220 participating non-profit and co-operative housing providers. The second major business of Housing Connections is Housing Program Administration including administration of 3,000 private sector rent supplements under various programs with 130 landlords in Toronto. The company’s business plan includes pursuing additional business opportunities that build on the skills and systems of Housing Connections in order to increase revenues and maintain financial sustainability.

Applicant Representative (1 Permanent, 2 Temporary + Eligibility List)

Salary:$30.22 - $33.52 per hour
Location:176 Elm Street.
Division:Housing Connections
Class:CUPE Local 79
Unit:Access To Housing
Hours:35 per week
Positions Available:3


The role of the Applicant Representative is to provide services in relation to the assessment of applicants for eligibility for rent geared-to-income housing within the City of Toronto and the evaluation of applicant accommodation needs for a large, diverse client population, in accordance with Housing Connections commitment to service equity and good customer service principles.





  • Assesses, approves and maintains applications with respect to eligibility for social housing programs including rent-geared-to-income accommodation
  • Reviews and confirms eligibility for rent-geared-to-income accommodation, including identifying when applications are incomplete or where more information is required to ensure decisions are made in accordance with established policies
  • Requests, analyses and evaluates documentation according to policies, procedures, programs and related legislation 
  • Responds in a sensitive manner to non routine telephone or written inquiries and e-mails from applicants, their advocates, interpreters, politicians, Housing Providers and the public
  • Provides information in compliance with legislation and internal policies/procedures for protecting the privacy and confidentiality of applicant records
  • Provides details on application status, tenant selection process, rent-geared-to-income, housing programs, availability of units and project amenities for buildings managed by municipal, private non-profit, co-operative and public housing agencies 
  • Participates actively in Housing Connections meetings, presenting suggestions for marketing, outreach and service improvement initiatives 
  • Participates in the development and implementation of local marketing initiatives by various housing providers 
  • Completes required forms, documentation and files to ensure client files are accurate and information required to support decisions is available
  • Prepares Fact Sheets for clients who do not agree with a decision made by Housing Connections, including those eligible for a review
  • Adds, matches and updates vacancy information in the TAWL system when Housing Providers have filled vacancies 
  • Responds to e-mail inquiries from existing clients
  • Liaises with Housing Providers when necessary, regarding vacancies they have filled, ensuring client records are updated in TAWL 
  • Provides waiting list information to Housing Providers upon request
  • Engages in outreach efforts to provide housing information to a variety of applicants, community groups, ethno-specific or other service agencies (may be required to travel to various locations)
  • Provides information and recommendations to the Supervisor regarding application policies, practices and procedures
  • Reviews unusual or exceptional cases with the Supervisor
  • Assists in the training and orientation of new staff
  • Performs related work as assigned



  • Knowledge of the principles and practices of Housing Connections particularly as it applies to public/social housing in order to provide effective services to applicants and facilitate placement. 
  • Knowledge of Social Housing Programs including Cooperatives and Non-Profits, their communities and social service agencies 
  • An understanding of the issues and practices related to housing and social requirements of special needs client groups; knowledge of security and diversity issues to provide related support to clients
  • Knowledge of relevant legislation such as the Residents Bill of Rights, Residential Tenancies, Human Rights Code, Personal Information Protection and Electronics Documents Act (PIPEDA) and the Housing Services Act
  • Analytical and decision-making skills to assess client needs/eligibility and provide effective applicant screening services
  • Organizational skills to prioritize work and handle multiple assignments within deadlines in a high volume, high pressure environment
  • Strong communication and conflict resolution skills, tact and diplomacy to respond to a broad range of inquiries and maintain effective working relationships with clients, internal staff, housing providers, elected officials and agencies
  • Ability to deal with diverse and, at times, agitated clients and maintain a sympathetic and courteous demeanour
  • Written communication skills to prepare fact sheets, responses to inquiries and briefing materials for the Manager, Client Services
  • Working knowledge of word processing and spreadsheet software, such as MS Word and MS Excel, as well as familiarity with database applications and ability to utilize information systems and prepare reports
  • Familiarity with the use of general office equipment and office filing procedures
  • Ability to handle high volume of work with minimal supervision
  • Knowledge of Social Service Agencies
  • Good oral and written communication skills

Please note: applications sent by email must only be sent to All emails for consideration must include the job title and job number in the subject line.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive workforce that reflects the communities we serve. We strongly encourage applications from women and men, people from racialized communities, sexual minorities, persons with disabilities and aboriginal persons.

Persons with disabilities who need accommodation in the application process, or those needing job postings in an alternative format, may e-mail a request to

We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Applications must be received by September 12, 2014 at:

Human Resources Division
Toronto Community Housing Corporation
931 Yonge Street 4th Floor
Toronto, Ontario M4W 2H2
Fax: (416) 981-4260

Posting Date: August 28, 2014

How to apply

Interested candidates must apply using one of the following methods before the posting close date:

  1. Email your application. This method of application is highly preferred. Applications sent by email, MUST ONLY be sent to, and MUST INCLUDE the job title and job competition file # in the subject line.
  2. Mail or fax your application. Mailed or faxed resumes and cover letters must be received by the closing date and should be sent to:
    Human Resources Division
    Toronto Community Housing
    931 Yonge St. 4th Floor
    Toronto, Ontario M4W 2H2
    Fax: 416-981-4260

You must quote the job competition file # on your resume or cover letter if sending your application through fax.

Application notes:

  • Applicants are required to demonstrate in their applications/resumes that their qualifications match those specified in the job posting. Only information submitted prior to the posting close date will be acceptable.
  • It is the applicant's responsibility to ensure that their application is submitted based on the instructions provided above in the "How To Apply" section of this posting.
  • We thank all applicants in advance for their interest in this position, however, only those selected for an interview will be contacted.

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing's Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our Human Resources department at