Accessibility at Toronto Community Housing
The AODA makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards in the private and public sectors. The Ontario government is gradually implementing these standards, including Customer Service and Integrated Accessibility Standards.
Toronto Community Housing is committed to meeting the accessibility needs of people with disabilities in a timely manner. To meet this goal and to meet the requirements of the AODA, Toronto Community Housing has a multi-year Accessibility Plan for Integrated Accessibility Standards. This plan will be updated from time-to-time.
Often, when we think of accessible service for tenants with disabilities we think about the tenant’s physical environment or unit. Our Accessibility Program gives tenants living with disabilities a chance to work with staff and others to make accessible improvements to their units and common areas so they can participate in community life.
At the board meeting held on July 28, 2015, the Board of Directors approved an updated Accessibility Policy. The policy supports our commitment to provide an inclusive environment to residents and employees with disabilities according to the core principles of accommodation, dignity, independence, integration and equal opportunity.
On August 17, 2011, Toronto Community Housing’s Board of Directors approved the Accessible Customer Service Policy. Based on tenant feedback and consultations, we developed detailed guidelines to help staff and tenants understand the policy.
Toronto Community Housing’s Accessible Customer Service Policy is not about physical changes to our buildings; it’s about providing good customer service to everyone.
Feedback is an important tool in measuring and improving the accessible customer service we provide to tenants.
R-PATH is a volunteer committee of residents that helps Toronto Community Housing meet the needs of residents living with accessibility needs. R-PATH is resident-led and driven. Members of the committee all live with physical disabilities and have completed AODA-compliance training. R-PATH advocates for:
- policies, processes and procedures related to accessibility
- building standards
- practical assessments for unit and common-space modifications
- legal requirements
- accessibility budget needs