Accessibility at Toronto Community Housing

On this page Having trouble reading the text on our website?

See how to adjust the text size and zoom in.

About the Accessibility for Ontarians with Disabilities Act (AODA)

The AODA makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards in the private and public sectors. The Ontario government is gradually implementing these standards, including Customer Service and Integrated Accessibility Standards.

Learn more about the AODA on the Ministry of Economic Development, Employment and Infrastructure website.


Our accessibility plan

Toronto Community Housing is committed to meeting the accessibility needs of people with disabilities in a timely manner. To meet this goal and to meet the requirements of the AODA, Toronto Community Housing has a multi-year Accessibility Plan for Integrated Accessibility Standards. This plan will be updated from time-to-time.

Read our Accessibility Plan for Integrated Accessibility Standards.


Our Accessibility Program for tenants 

Often, when we think of accessible service for tenants with disabilities we think about the tenant’s physical environment or unit. Our Accessibility Program gives tenants living with disabilities a chance to work with staff and others to make accessible improvements to their units and common areas so they can participate in community life.

Read more about the Accessibility Program for tenants.


Our Accessibility Policy 

We have an Accessibility Policy for Tenants with Disabilities. This policy is currently under review and will be updated by the end of 2015.

Read our Accessibility Policy for Tenants with Disabilities (PDF)


Our Accessible Customer Service Policy

On August 17, 2011, Toronto Community Housing’s Board of Directors approved the Accessible Customer Service Policy. Based on tenant feedback and consultations, we developed detailed guidelines to help staff and tenants understand the policy.  

Toronto Community Housing’s Accessible Customer Service Policy is not about physical changes to our buildings; it’s about providing good customer service to everyone.

Read the Accessible Customer Service Policy (PDF).

Read the guidelines for understanding the Accessible Customer Service Policy (PDF).


Tell us what you think about our accessible customer service

Feedback is an important tool in measuring and improving the accessible customer service we provide to tenants.

Find out how you can give feedback


Responsible Personal Accessibility in Toronto Housing (R-PATH) committee

R-PATH is a volunteer committee of residents that helps Toronto Community Housing meet the needs of residents living with accessibility needs. R-PATH is resident-led and driven. Members of the committee all live with physical disabilities and have completed AODA-compliance training. R-PATH advocates for:

  • policies, processes and procedures related to accessibility
  • building standards
  • practical assessments for unit and common-space modifications
  • legal requirements
  • accessibility budget needs
R-PATH meets with residents in Toronto Community Housing by request. If you would like to join R-PATH or need help meeting an accessibility need, visit the R-PATH Facebook page or call the chair, Cathy Birch, at 647-201-7941.

Learn more about R-PATH.


Request content in an alternate format