Accessibility at Toronto Community Housing

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About the Accessibility for Ontarians with Disabilities Act (AODA)

The AODA makes Ontario the first jurisdiction in Canada to develop, implement and enforce mandatory accessibility standards in the private and public sectors. The Ontario government is gradually implementing these standards, including Customer Service and Integrated Accessibility Standards.

Learn more about the AODA on the Ministry of Economic Development, Employment and Infrastructure website.

Our accessibility plan

Toronto Community Housing is committed to meeting the accessibility needs of people with disabilities in a timely manner. To meet this goal and to meet the requirements of the AODA, Toronto Community Housing has a multi-year Accessibility Plan for Integrated Accessibility Standards. This plan will be updated from time-to-time.

Read our Accessibility Plan for Integrated Accessibility Standards.

Our Accessibility Program for tenants 

Often, when we think of accessible service for tenants with disabilities we think about the tenant’s physical environment or unit. Our Accessibility Program gives tenants living with disabilities a chance to work with staff and others to make accessible improvements to their units and common areas so they can participate in community life.

Read more about the Accessibility Program for tenants.

Our Accessibility Policy 

At the board meeting held on July 28, 2015, the board of directors approved an updated Accessibility Policy. The policy supports our commitment to provide an inclusive environment to residents and employees with disabilities according to the core principles of accommodation, dignity, independence, integration and equal opportunity.

Read our Accessibility Policy

Our Accessibility in the Built Environment Policy

At the board meeting held on December 3, 2015, the board of directors approved a new Accessibility in the Built Environment Policy. The policy and standards outline our commitment to go above and beyond the minimum accessibility standards in the Ontario Building Code, describe how we will monitor and upgrade our buildings and properties to meet resident needs and legislated requirements, and how we will prioritize practical accessibility considerations. This policy will allow us to be proactive when making decisions and allocating budget resources related to the built environment.

Read our Accessibility in the Built Environment Policy.   

Our Accessible Customer Service Policy

On August 17, 2011, Toronto Community Housing’s board of directors approved the Accessible Customer Service Policy. Based on tenant feedback and consultations, we developed detailed guidelines to help staff and tenants understand the policy.  

Toronto Community Housing’s Accessible Customer Service Policy is not about physical changes to our buildings; it’s about providing good customer service to everyone.

Read the Accessible Customer Service Policy (PDF).

Read the guidelines for understanding the Accessible Customer Service Policy (PDF).

Tell us what you think about our accessible customer service

Feedback is an important tool in measuring and improving the accessible customer service we provide to tenants.

Find out how you can give feedback

Responsible Personal Accessibility in Toronto Housing (R-PATH) committee

R-PATH is a volunteer committee of residents that helps Toronto Community Housing meet the needs of residents living with accessibility needs. R-PATH is resident-led and driven. Members of the committee all live with physical disabilities and have completed AODA-compliance training. R-PATH advocates for:

  • policies, processes and procedures related to accessibility
  • building standards
  • practical assessments for unit and common-space modifications
  • legal requirements
  • accessibility budget needs
R-PATH meets with residents in Toronto Community Housing by request. If you would like to join R-PATH or need help meeting an accessibility need, visit the R-PATH Facebook page or call the chair, Cathy Birch, at 647-201-7941.

Learn more about R-PATH.

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Feedback from resident consultations

Toronto Community Housing and the R-PATH committee worked closely together to hold feedback sessions on Toronto Community Housing's accessibility policy and on Accessibility in the Built Environment.

The documents below detail the feedback from each of these sessions.

Accessibility in the Built Environment

Three feedback sessions were held on August 24, 27 and 31, 2015.

Accessibility policy

Six feedback sessions were held, with a focus on residents with disabilities, to gain feedback on Toronto Community Housing's accessibility policy.